Sales Associate

6 days ago

San Ramon, California, United States Pottery Barn Full time

About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Pottery Barn. As a Sales Associate, you will be responsible for providing exceptional customer service and creating a unique shopping experience for our clients.

Key Responsibilities

  • Provide sincere, friendly, and energetic customer service by exemplifying World-Class service standards
  • Achieve established sales and contest goals
  • Maintain knowledge of current sales and promotions
  • Assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
  • Utilize effective selling techniques to build multiple sales and increase productivity
  • Demonstrate comprehensive product knowledge, including features and benefits
  • Efficiently and accurately perform register transactions, sales, returns, and exchanges
  • Assist in implementation and maintenance of visual merchandise presentation, signage, and lighting
  • Uphold store maintenance and cleanliness standards, straighten, clean, and help maintain stockroom as needed
  • Process, ticket, and restock merchandise as needed
  • Perform other duties as assigned by management
  • Comply with all Company policies and procedures

Why You Will Love Working at Pottery Barn

We are a successful, fast-growing company with an entrepreneurial vibe. We are a technologically and data-driven business, offering competitive salaries and comprehensive health benefits. We are passionate about our internal and external clients and live/breathe the client experience. We get to be creative daily, and we have fun

Requirements

  • Love to sell and can articulate a proven ability to exceed selling goals
  • Succeed in a team environment, while able to work independently and manage your own time
  • Thrive in an entrepreneurial environment and are constantly looking for ways to think outside-the-box
  • Know what questions to ask your customers in order to understand their personal cooking style and needs
  • Enjoy discovering the customer's style, lifestyle, and story to connect them to the right products
  • Most successful when provided with clearly defined daily sales goals and metrics
  • High school diploma or equivalent preferred
  • 1-2 years of customer service experience and retail sales experience (specialty retail preferred, but not required)
  • Proven ability to prioritize and handle multiple tasks simultaneously
  • Ability to be mobile on the sales floor for extended periods of time, operate POS system, and lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques
  • Full-time associates are expected to have open availability to meet the needs of the business
  • Part-time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week

Benefits Just for You

This role offers a competitive compensation package, including pay and benefits. Pay is based on several factors, including education, work experience, certifications, geographic location, etc. The anticipated pay range for this role will be: $16.00-$17.00 per hour.

Depending on your position and your location, here are a few highlights of what you might be eligible for:

  • A generous discount on all Pottery Barn brands
  • A 401(k) plan and other investment opportunities
  • A wellness program that supports your physical, financial, and emotional health
  • Paid vacations and holidays (full-time)
  • Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time)

WSI will not now or in the future commence an immigration case or 'sponsor' an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

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