Front Desk Specialist

2 weeks ago


Key West, Florida, United States Vacasa Full time
Why Vacasa?

We're a leading vacation rental company that's passionate about delivering exceptional customer experiences. Our team is dedicated to making a difference in the lives of our guests and owners.

Job Summary

We're seeking a highly motivated and organized Front Desk Specialist to join our team. As a key member of our operations team, you'll be responsible for providing exceptional customer service, managing guest inquiries, and ensuring a seamless stay for our guests.

Key Responsibilities
  • Provide exceptional customer service to guests and owners via phone, email, and chat
  • Manage guest inquiries and resolve issues in a timely and professional manner
  • Assist with the creation and delegation of maintenance and housekeeping tickets
  • Verify unit availability and assist with scheduling vendor or realtor visits
  • Meet and maintain Vacasa standards and metrics for guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
Requirements
  • Technical computer skills required on all forms of hardware - laptops, tablets, and mobile devices
  • Professional communication skills in all forms - in-person, email, phone calls, video calls, and texts
  • Ability to work well under pressure in an agile, fast-paced environment
  • Excellent time management skills with the ability to change activity frequently and cope with interruptions
  • Highly responsive and reliable
  • Strong attention to detail
What We Offer
  • Health/dental/vision insurance - 100% coverage option
  • Employer-sponsored & voluntary supplemental benefits
  • 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
  • Health & Dependent Care Flexible Spending Accounts
  • Flexible vacation time
  • Paid sick days and holidays
  • Paid parental leave after one year of tenure
  • Employee Assistance Program
  • Career advancement opportunities
  • Employee discounts and
  • All the equipment you'll need to be successful
  • Great colleagues and culture

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