Front Desk Specialist
2 weeks ago
We're a leading vacation rental company that's passionate about delivering exceptional customer experiences. Our team is dedicated to making a difference in the lives of our guests and owners.
Job SummaryWe're seeking a highly motivated and organized Front Desk Specialist to join our team. As a key member of our operations team, you'll be responsible for providing exceptional customer service, managing guest inquiries, and ensuring a seamless stay for our guests.
Key Responsibilities- Provide exceptional customer service to guests and owners via phone, email, and chat
- Manage guest inquiries and resolve issues in a timely and professional manner
- Assist with the creation and delegation of maintenance and housekeeping tickets
- Verify unit availability and assist with scheduling vendor or realtor visits
- Meet and maintain Vacasa standards and metrics for guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
- Technical computer skills required on all forms of hardware - laptops, tablets, and mobile devices
- Professional communication skills in all forms - in-person, email, phone calls, video calls, and texts
- Ability to work well under pressure in an agile, fast-paced environment
- Excellent time management skills with the ability to change activity frequently and cope with interruptions
- Highly responsive and reliable
- Strong attention to detail
- Health/dental/vision insurance - 100% coverage option
- Employer-sponsored & voluntary supplemental benefits
- 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
- Health & Dependent Care Flexible Spending Accounts
- Flexible vacation time
- Paid sick days and holidays
- Paid parental leave after one year of tenure
- Employee Assistance Program
- Career advancement opportunities
- Employee discounts and
- All the equipment you'll need to be successful
- Great colleagues and culture
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