Front Desk Representative

6 days ago


Key Largo, Florida, United States Baker's Cay Resort Full time
Front Desk Agent Job Description

Baker's Cay Resort is seeking a skilled Front Desk Agent to provide exceptional guest experiences in our stunning oceanfront property. As a key member of our team, you will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring seamless check-in and check-out procedures, and providing valuable information about our hotel facilities and local attractions.

Responsibilities:
  • Guest Greeting and Check-in: Welcome guests with a friendly attitude and efficiently handle check-in and check-out procedures.
  • Information and Assistance: Provide guests with information about hotel facilities, services, and local attractions, and respond to their inquiries and resolve any issues or complaints in a prompt and professional manner.
  • Payment and Record-Keeping: Process guest payments and maintain accurate records.
  • Coordination and Communication: Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Front Desk Maintenance: Maintain the cleanliness and organization of the front desk area.
Requirements:
  • Education: High school diploma or equivalent.
  • Cash Handling Experience: Prior experience handling cash and making change is necessary.
  • Communication Skills: Exceptional communication skills are required to interact with guests and colleagues.
  • Computer Skills: Very good computer skills are necessary to operate our systems and software.
  • Flexibility: Ability to work flexible hours, including weekends and holidays.
  • Problem-Solving Skills: Strong problem-solving skills are required to resolve guest issues and complaints.
  • Multi-Tasking: Ability to multitask and work in a fast-paced environment.
Benefits:

Baker's Cay Resort offers a comprehensive benefits package, including medical coverage, dental and vision coverage, 24/7 teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.

Working at Baker's Cay Resort is a unique opportunity to be part of a dynamic and rewarding hospitality environment. If you are a people-oriented individual with a passion for hospitality, we encourage you to apply for this exciting role.



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