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OEM Customer Relations Coordinator

2 months ago

Norcross, Georgia, United States Brennan Industries Full time
OEM Customer Service Representative

Brennan Industries is seeking an OEM Customer Service Representative to enhance our customer support team. The successful candidate will engage with clients to deliver information, address inquiries, and foster strong partnerships. If you possess a background in customer service and a dedication to serving OEM clients, we encourage you to explore this opportunity.

  • Key Responsibilities:
  • Deliver customer assistance through phone and email communications
  • Evaluate customer inquiries and supply relevant information
  • Establish and nurture relationships with OEM clients
  • Prepare quotes, manage orders, and oversee returns
  • Track essential account metrics and provide updates on sales projections
  • Collaborate with regional sales teams to ensure customer order fulfillment
  • Provide necessary documentation to clients
  • Work alongside the Regional Sales Manager on pricing strategies
  • Required Knowledge & Skills:
  • Skilled in computer operations and Microsoft Office applications
  • Education & Experience Requirements:
  • Bachelor's degree in a business-related discipline or over 5 years of customer service experience
  • Background in account management, ideally within an OEM or manufacturing context
  • Expertise in Microsoft Office Suite and CRM systems
  • Excellent communication and organizational abilities