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Customer Service Representative

1 month ago

Olathe, Kansas, United States KMG Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard by Marriott Kansas City Olathe. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Check-in and check-out guests, ensuring a smooth and efficient process
  • Resolve customer complaints and concerns in a professional and courteous manner
  • Assist guests with inquiries and requests related to hotel services, events, and local attractions
  • Manage daily accounting functions, including handling cash and credit transactions
  • Collaborate with other team members to ensure excellent guest service and a positive hotel experience
Requirements
  • Previous customer service experience, preferably in a hotel or hospitality setting
  • Excellent communication and interpersonal skills
  • Ability to work a variety of shifts, including evenings and weekends
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Ability to pass a thorough background check and maintain a clean driving record

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.