Field Service Engineer

4 weeks ago


Baltimore, Maryland, United States Agilent Full time
Job Summary

As a Field Service Engineer at Agilent, you will be responsible for supporting customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software, and networking products as well as operating systems.

Your Key Responsibilities:

Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repairs.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Delivers fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.

Requirements:

BS Degree in Sciences (STEM degree).
Strong logical troubleshooting skills.
4+ years' experience with spectroscopy instrumentation (ICP-MS, ICP-OES, MP-AES, AA, FT-IR, UV-VIS).
Hands-on maintenance, installation, and repair experience with analytical instruments is desirable.
Knowledge in environmental, geological, and metallurgical analysis applications is highly desirable.
Strong customer relationship skills.
Availability for up to 25% travel, including overnight stays.
Compliance with site access requirements, including medical information, drug testing, or background checks.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer.

Agilent Technologies, Inc. is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

Option to Work Remote
Yes

Travel Required
25% of the Time

Shift
Day

Duration
No End Date

Job Function
Services & Support

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