Field Service Engineer

2 weeks ago

Baltimore, Maryland, United States Gerstel GmbH und Co KG Full time

We are seeking a skilled Field Service Engineer to join our US Service Department at GERSTEL, Inc. The ideal candidate will be responsible for installing and providing support for our cutting-edge chemical analysis equipment across the Northeast region of the US and Canada.

The successful candidate will have a strong background in Analytical Chemistry techniques and experience with Gas Chromatography. They will be able to diagnose issues and recommend appropriate corrective actions, as well as demonstrate mechanical aptitude and proactive problem-solving skills.

As a Field Service Engineer, you will be responsible for:

  • Performing on-site installation, repair, preventative maintenance, and qualification of GERSTEL instrumentation on GC-MS and LC-MS systems.
  • Diagnosing issues and recommending appropriate corrective actions.
  • Demonstrating mechanical aptitude and proactive problem-solving skills.
  • Collaborating with customers, offering exceptional support and fostering customer satisfaction.
  • Adapting and navigating diverse situations with resourcefulness and adaptability.
  • Upholding a strong familiarity with Analytical Chemistry techniques.

Requirements include:

  • Gas Chromatography experience required.
  • Residence inside the continental United States required.
  • US Citizenship required.
  • Preferably 1-3 years of hands-on experience as a Service Engineer, especially involving analytical instrumentation.
  • Mass Spectrometry experience preferred.
  • Liquid Chromatography experience preferred.
  • Passion for helping customers and delivering exceptional customer support.
  • Proficiency in Analytical Chemistry principles.
  • Positive attitude, integrity, and a people-focused approach.
  • Mechanical aptitude and proactive mindset.
  • Ability and willingness to travel extensively (up to 75%) and stay overnight.

Benefits include:

  • 100% Company-paid Health Insurance.
  • 85% Company-paid Vision Insurance and Dental Insurance.
  • 100% Company-paid Life Insurance and Short-Term Disability Insurance.
  • 10+ Vacation Days for your first year of employment.
  • 10+ Paid Holidays.
  • 401(k).
  • Tuition Reimbursement Eligibility.
  • Ongoing Professional Development Training.

GERSTEL, Inc. is an Equal Opportunity Employer. We value teamwork and success, resulting in a culture that attracts professionals interested in making a difference. We are energized by challenges and are proud to be part of an organization committed to building a brighter future for all.

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