Senior Field Service Specialist
1 month ago
Job Title: Field Service Engineer
About the Role:
We are seeking an experienced Field Service Engineer to join our team at Shellback Semiconductor Technology. As a Field Service Engineer, you will be responsible for providing on-site support to our customers, ensuring the proper utilization of our products, and minimizing downtime.
Key Responsibilities:
* Installation and setup of Shellback's equipment at the customer site
* Ensuring the proper utilization of Shellback's products
* Minimizing tool downtime
* Troubleshooting problems at the system level down to the component level
* Performing upgrades
* Managing and executing retrofit plans
* Managing and executing service contracts
* Optimizing performance of Shellback's products at the customer site
* Providing in-house Field Service Engineer and customer training classes
Additional Responsibilities:
* Field Service Engineers are expected to operate with a sense of urgency to resolve problems that meet or exceed customer expectations
* Field Service Engineers own identified customer problems and it is their responsibility to see it through to completion
* Field Service Engineers never leave a customer site or location until the job is complete or the customer is satisfied with the action plan provided
* Field Service Engineers always over-communicate with the customer by closing the loop and never assuming that customers are aware of the actions being taken by the Field Service Engineer
* Field Service Engineers view opportunities as their responsibility to address or make sure that it gets in the hands of the person who can resolve
Requirements:
* 2-year technical degree (Electrical, Mechanical, Chemical, or related) with extensive industry experience
* Strong written and oral communication skills and be proficient with Microsoft suite of Office products
* This position is 100% on-site at the customer location and requires being in person every day
If you are a motivated and detail-oriented individual with a strong background in electromechanical engineering and customer support, we encourage you to apply for this exciting opportunity.
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