Field Service Engineer

7 days ago

Baltimore, Maryland, United States Gerstel GmbH und Co KG Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our US Service Department at Gerstel GmbH und Co KG. As a Field Service Engineer, you will be responsible for installing and providing support for our cutting-edge chemical analysis equipment across the Midwest region of the US and Canada.

Key Responsibilities
  • Perform on-site installation, repair, preventative maintenance, and qualification of GERSTEL instrumentation on GC-MS and LC-MS systems.
  • Diagnose issues and recommend appropriate corrective actions.
  • Demonstrate mechanical aptitude and proactive problem-solving skills.
  • Collaborate with customers, offering exceptional support and fostering customer satisfaction.
  • Adapt and navigate diverse situations with resourcefulness and adaptability.
  • Uphold a strong familiarity with Analytical Chemistry techniques.
Requirements
  • Gas Chromatography experience required.
  • Residence inside the continental United States required.
  • US Citizenship required.
  • Preferably 1-3 years of hands-on experience as a Service Engineer, especially involving analytical instrumentation.
  • Mass Spectrometry experience preferred.
  • Liquid Chromatography experience preferred.
  • Passion for helping customers and delivering exceptional customer support.
  • Proficiency in Analytical Chemistry principles.
  • Positive attitude, integrity, and a people-focused approach.
  • Mechanical aptitude and proactive mindset.
  • Ability and willingness to travel extensively (up to 75%) and stay overnight.
Work Environment
  • This is a remote position that will be based in your home office with remote travel to customer sites.
  • Overnight travel will be required.
Benefits and Perks
  • Benefits eligibility begins on the 1st of the month after your start date.
  • 100% Company-paid Health Insurance.
  • 85% Company-paid Vision Insurance and Dental Insurance.
  • 100% Company-paid Life Insurance and Short-Term Disability Insurance.
  • 10+ Vacation Days for your first year of employment.
  • 10+ Paid Holidays.
  • 401(k).
  • Tuition Reimbursement Eligibility.
  • Ongoing Professional Development Training.

Gerstel GmbH und Co KG is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

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