F&B Operations Manager

6 days ago

Albuquerque, New Mexico, United States Route 66 Casino Hotel Full time
Job Summary

We are seeking a highly motivated and experienced F&B Shift Manager to join our team at Route 66 Casino Hotel. As a key member of our food and beverage team, you will be responsible for ensuring seamless service, inspiring your team, and delivering exceptional dining experiences.

The ideal candidate will possess outstanding leadership skills, a passion for delivering exceptional customer service, and the ability to work effectively in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Enforce performance standards, policies, and procedures to ensure exceptional guest service.
  • Maximize cost effectiveness by ensuring staff compliance with guest service standards.
  • Responsible for the job performance of all associates and provides feedback to aid in skill development.
  • Responsible for evaluating and training associates to ensure compliance with guest service standards.
  • Ensure venue operations are run smoothly and efficiently to ensure guest satisfaction.
  • Responsible for checking in orders and using proper rotation methods when stocking.
  • Responsible for listening to, evaluating, and assuring control of guest grievances.
  • Communicate with the manager concerning operational deficiencies and areas in need of attention.
  • Establish priorities for all crew members and provides assistance as needed.
  • Responsible for maintaining a consistent and regular attendance record.
  • Participate in the execution of new menu implementations, daily specials, and promotions.
  • Responsible for maintaining all kitchen equipment and the appearance of the venue in accordance with company standards.
  • Communicates regularly with the Manager about Department issues.
  • Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings.
  • Knowledge of company internal controls, policies, and procedures.
  • Assists in maintaining standards of health, safety, and sanitation.
  • Have Fun and ensure all staff members do as well.
  • Must possess excellent communication, organizational, and analytical skills.
  • Must be able to effectively communicate one-on-one, in small groups, to moderate-sized gatherings of associates and/or executives.
  • Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication.
  • Attend Supervisor Development Leadership Program annually.
  • Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
  • Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate responses.
  • Must be able to lift up to 50 lbs.
  • Build relationships and loyalty with guests through sincere and meaningful interactions.
  • Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions and information for guest inquiries about promotions and special events.
  • Work under pressure; maintain regular and punctual attendance, including working odd or unusual hours, weekends, and holidays.

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