Restaurant Operations Manager

1 week ago


Albuquerque, New Mexico, United States Heritage Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Heritage Hotels & Resorts. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurants, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Leadership and Management: Supervise and train a team of hosts, servers, bussers, bartenders, and casual outlet staff to ensure excellent service and high-quality food preparation.
  • Financial Management: Establish and maintain a close watch on financials, minimize loss, and improve profitability by controlling inventory, managing supplies, and optimizing labor costs.
  • Guest Experience: Drive morale positively, maintain positivity and professionalism with guests, team members, and external partners, and ensure a seamless guest experience.
  • Communication: Communicate regularly with property staff regarding job assignments and required timeframe for proper workflow, and collaborate with the Accounting Department to ensure accurate financial reporting.
  • Compliance: Ensure property compliance with legal, safety, operations, labor, and Heritage brand product and service standards.
  • Special Projects: Oversee and carry out special projects for the property as designated by the General Manager.
Requirements
  • Certifications: Current New Mexico Alcohol Server Permit and Food Handler Certification.
  • Experience: 3-4 years in hospitality or food and beverage management required.
  • Education: Degree in Hospitality-related field preferred.
  • Skills: Excellent verbal communication, ability to multitask, and ability to work in a fast-paced environment for 8 hours or more.
Benefits
  • Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k for full-time employees.


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