Food and Beverage Operations Manager

6 days ago


Charlotte, North Carolina, United States Holiday Inn Charlotte University Place Full time
Job Summary

We are seeking a highly skilled Food and Beverage Supervisor to join our team at the Holiday Inn Charlotte University Place. As a key member of our hospitality services team, you will be responsible for overseeing the daily operations of our food and beverage department, ensuring exceptional customer service and maintaining the highest standards of quality and efficiency.

Key Responsibilities
  • Supervise and Train Staff: Assist in the supervision and training of food and beverage staff, including banquets, restaurants, room service, culinary, and other areas as needed.
  • Exceptional Customer Service: Provide exceptional customer service and guest relations skills, ensuring a positive experience for all patrons.
  • Quality and Efficiency: Maintain the highest food and beverage quality standards, service, and marketing to maximize profits through outstanding customer service.
  • Cost Control: Control food, beverage, payroll, and equipment costs, minimizing loss and misuse.
  • Teamwork and Communication: Proactively strive to build positive working relationships through teamwork and clear communication as a hotel member.
  • Union Relations: Maintain a good working relationship with the Union, ensuring all policies and procedures are approved prior to implementation.
  • Cost-Saving Measures: Assist in the development, implementation, and consistency of cost-saving and profit-enhancing measures in food and beverage in support of the overall hotel operation.
  • Clean and Safe Environment: Consistently assist in providing a clean, organized, and safe work/guest environment.
Requirements
  • Knowledge and Skills: Knowledge or willingness to learn food and beverage operations, including foods, beverages, point of sale systems, cost controls, supervisory aspects, service techniques, and guest/associate interaction.
  • Communication: Ability to communicate explicitly in English, both verbal and written, with guests and associates.
  • Leadership and Organization: Leadership and organizational abilities, with a focus on teamwork and clear communication.
  • Computer Skills: Computer knowledge in Microsoft Word and Excel.
  • Experience: 2 years previous food and beverage experience preferred.


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