Food and Beverage Runner

1 week ago

Charlotte, North Carolina, United States Rally Pickleball Full time
Position Overview

JOB TITLE: Food and Beverage Runner ('Swarmer')

REPORTS TO: Venue Management


About Rally Pickleball

Rally Pickleball is dedicated to creating engaging experiences through the sport of pickleball, complemented by outstanding food and beverage offerings. Our innovative approach to recreation combines technology with social interaction, ensuring that our guests have an unforgettable time.

As we expand our operations, we are looking for energetic individuals who are passionate about hospitality and ready to contribute to a vibrant atmosphere.


Role Description

In our establishment, we refer to our food and beverage runners as 'Swarmers' due to the lively energy they bring to the venue. Swarmers play a crucial role in connecting our front-of-house operations with the back-end services, ensuring that our guests enjoy a seamless experience. Responsibilities include maintaining cleanliness and organization in dining areas and service zones before, during, and after guest visits. Essential qualities for this role include teamwork, enthusiasm, multitasking abilities, and a commitment to creating memorable experiences.


Key Responsibilities:

  • Efficiently deliver food and beverages to guests.
  • Proactively identify and address guest needs to enhance their experience.
  • Support the service team with food and beverage tasks.
  • Maintain a sense of urgency and stay actively engaged.
  • Ensure cleanliness and readiness of dining sections.
  • Adhere to all safety and sanitation protocols.
  • Foster a collaborative team environment.
  • Perform additional duties as assigned.

Success Factors:

  • Passion for exceeding guest expectations and creating delightful moments.
  • Strong communication and interpersonal skills.
  • Attention to detail and commitment to quality service.
  • Ability to thrive in a dynamic, fast-paced setting.
  • Integrity and respect for diversity in the workplace.
  • Dedication to providing exceptional guest experiences.
  • Completion of alcohol awareness training is required.
  • Flexibility to work various shifts, including evenings and weekends.
  • Capability to stand and move throughout the venue for extended periods.
  • Comfortable working in a lively environment with varying noise levels.

Cultural Fit:

We value individuals who embody our core principles:

  1. PROACTIVE EMPATHY: Understanding and connecting with others through compassion.
  2. FIRE IN THE BELLY: A driven attitude fueled by passion and creativity.
  3. LONG-TERM THINKING: Commitment to building lasting relationships with our team and community.
  4. ASK BOLD QUESTIONS: Encouraging curiosity and innovation at all levels.
  5. MAGIC MOMENTS: Striving to create exceptional experiences for every guest.

Compensation and Benefits:

  • Hourly wage plus tips.
  • Employee perks including discounts on meals and pickleball.
  • Wellness and fitness benefits.
  • Discounts on merchandise.

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