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Operations Manager, Leaves and Accommodations Specialist

2 months ago

Austin, Texas, United States META Full time

Job Summary

The Operations Manager, Leaves and Accommodations will play a pivotal role in supporting employees requesting time off/leave of absences and/or reasonable accommodations at Meta. This role will be responsible for managing a high-performing team, providing operational support for program enhancements, and driving process improvement activities.

Key Responsibilities

  • Manage a high-performing team consisting of a combination of Leaves Specialists, Accommodations Partners, and Accommodations Specialists.
  • Manage the Global Accommodations and NORAM leave case management, providing operational support for program enhancements for scalability and efficiency.
  • Develop and drive process improvement activities, including process design, definition of systems capabilities, documentation, and training.
  • Leverage best practices in influencing and driving operational improvements.
  • Act as liaison between business, legal, and HR partners, and outsourced LOA vendors assessing needs in areas such as employee leave requests and potential workplace limitations.
  • Produce and analyze reports and metrics, including ad hoc reports concerning leaves and accommodation trends.
  • Handle private and sensitive data in accordance with company policy and legal requirements.
  • Demonstrate excellent judgment and discretion in supporting complex and private employee matters.
  • Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction.
  • Define and track key metrics and performance indicators that align with program deliverables.
  • Manage and drive the success of the team's projects or programs across regions or business groups.

Requirements

  • 6+ years of operations and/or case management experience, working directly with employees and cross-functional partners on end-to-end solutions.
  • 6+ years experience leading a team of employees managing complex cases.
  • 5+ years of demonstrable experience managing/designing end-to-end workflows/processes.
  • Communication experience, including experience communicating concepts to different audiences across an organization.
  • Analytical and problem-solving skills and experience effectively using data to drive recommendations.
  • Knowledge or willingness to learn Federal and State leave and disability laws.
  • Experience building relationships and influencing others while working cross-functionally.
  • Organizational experience with handling multiple open cases while adhering to case management standards and SLAs.

Preferred Qualifications

  • BA/BS degree in Human Resources.
  • Excel experience including pivot tables, VLOOKUPS, and charts/graphs.
  • Experience with Salesforce and Workday.