Housekeeping Manager
2 weeks ago
- Availability for a flexible work schedule, including weekends, holidays, and various shifts is essential.
- Ensure adherence to and completion of all daily operational protocols within the Housekeeping Department.
- Possess comprehensive knowledge of and comply with all policies and procedures of Shaner Hotels, franchises, and hotel/departmental standards, ensuring that the housekeeping team is well-informed.
- Address guest concerns effectively to guarantee guest satisfaction.
- Facilitate training and development for team members, ensuring all necessary training is completed in accordance with established standards.
- Evaluate daily business levels, foresee critical situations, and devise effective solutions to expedite these scenarios.
- Support staff in their roles to ensure exceptional service to guests.
- Oversee and maintain cleanliness, sanitation, and organization of designated areas.
- Perform housekeeping, laundry, and houseperson duties as required.
- Undertake additional responsibilities as assigned.
Uphold a high standard of service provided to guests through the management of the housekeeping department's functional areas, maintaining established standards and procedures of Shaner and/or its franchises. Implement and sustain a robust service and management philosophy that serves as a guiding principle for the staff.
Required Qualifications
- Previous experience in housekeeping within the hospitality sector; supervisory experience is advantageous.
- Ability to read and interpret documents such as safety regulations, operating instructions, and procedural manuals.
- Capable of effectively communicating with guests, management, and colleagues to ensure mutual understanding.
- High school diploma or equivalent; some college education preferred.
- Familiarity with proper cleaning methods, chemical handling protocols, and equipment usage.
Shaner Hotels
Shaner Hotels stands as a leading award-winning hospitality owner-operator and management entity in the industry. Our portfolio includes over 65 full-service, select-service, extended-stay, and resort properties, boasting more than 7,500 rooms across 14 states and four countries. We collaborate with top hospitality brands, including independent locations, and offer a range of services for investors, hotel owners, and brands, encompassing hotel development, design and construction, e-commerce, and revenue management.
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