Operations Director

2 months ago


Jessup, Pennsylvania, United States Chewy Full time
About the Role

Chewy is seeking an experienced Operations Director to lead our fulfillment center operations. As a key member of our team, you will be responsible for managing the day-to-day activities of the center, ensuring seamless execution of our business processes, and driving continuous improvement initiatives.

Key Responsibilities
  • Manage Inbound/Outbound Activities: Oversee the receipt, picking, packing, and shipping of customer orders across two shifts.
  • Lead a Healthy and Safe Work Environment: Direct warehouse supervisory personnel to maintain a safe and healthy work environment for associates.
  • Drive Strategic Planning and Forecasting: Develop and implement strategic plans to achieve business objectives, including timely picking, packing, and shipping of customer orders.
  • Lead and Supervise a Team: Mentor, train, and develop Area Managers and Operations Leads to achieve career progression and learning.
  • Drive Continuous Improvement: Utilize data and analytics to identify areas for improvement and implement process changes to drive efficiency and effectiveness.
Requirements
  • Education: Bachelor's degree from an accredited university or equivalent experience.
  • Experience: 5+ years of management experience in fulfillment center/warehouse operations, preferably in retail/e-commerce.
  • Skills: Strong project management and continuous improvement skills, metrics-driven mindset, customer service obsession, effective communication and leadership skills.
About Chewy

Chewy is a leading online retailer of pet food and supplies. We are committed to providing exceptional customer service and building strong relationships with our customers and partners.


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