Regional Operations Manager
1 week ago
Overview:
Imperial Cleaning stands as a leading independent provider of cleaning solutions across the nation, delivering exceptional services to a diverse range of sectors including Retail, Corporate Offices, Healthcare Facilities, Educational Institutions, Commercial Properties, Financial Organizations, and Government Entities for over 25 years. With a workforce exceeding 1,000 dedicated professionals and a consistent record of double-digit growth, Imperial Cleaning is strategically positioned for continued expansion.
At Imperial, we foster an environment that values employee input and creativity at all levels, driving innovation and progress within our organization. New team members are welcomed into a family-oriented culture where our people are recognized as our most valuable asset. We prioritize finding highly qualified individuals who share our dedication to excellence and growth.
Imperial Cleaning is committed to equal employment opportunities. We provide competitive compensation packages along with a comprehensive range of benefits, ensuring a safe, respectful, and professional workplace for all staff.
Job ResponsibilitiesKey Duties:Develop and nurture strong client relationships, ensuring a thorough understanding of their requirements and expectations.Conduct regular site inspections to verify adherence to company standards and service level agreements.Document inspection results and address any identified issues within the agreed-upon timeframes.Ensure compliance with company timekeeping protocols among employees.Conduct site evaluations and estimates for potential clients while identifying opportunities for additional services.Monitor and confirm that scheduled services are completed, promptly addressing any customer concerns.Oversee and control overtime within the designated area, communicating staffing changes to relevant departments.Be available for emergency situations, including after-hours calls.Manage the financial performance of all service locations within the assigned territory.
Key Qualifications:
Demonstrated success in managing and leading teams within the commercial cleaning sector.Meticulous attention to detail and strong communication skills.Results-driven, capable of addressing challenges and emergencies swiftly.Ability to juggle multiple projects effectively.Customer-centric with a proactive approach to problem-solving.Familiarity with administrative and clerical processes.Proficient in using email, spreadsheets, mobile devices, and relevant software tools.-
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