Customer Service Representative
4 days ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Lead Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of employees to achieve sales and customer satisfaction goals.
Key Responsibilities:
- Customer Service: Greet customers, respond to their needs, and provide solutions to their queries in a timely and professional manner.
- Store Operations: Manage store inventory, maintain store appearance, and ensure that all store systems are functioning properly.
- Team Leadership: Lead a team of employees, provide guidance and support, and ensure that they are meeting their sales and customer satisfaction targets.
- Communication: Communicate effectively with customers, employees, and management to ensure that all needs are met and that the store is running smoothly.
Requirements:
- Customer Service Experience: Previous experience in customer-facing roles, such as retail sales or customer service.
- Leadership Skills: Ability to lead a team, provide guidance and support, and motivate employees to achieve their best.
- Communication Skills: Excellent communication skills, both verbal and written, to effectively communicate with customers, employees, and management.
- Physical Demands: Ability to stand for long periods, lift up to 30 pounds, and perform other physical tasks as required.
What We Offer:
- Competitive Pay: Competitive hourly rate and opportunities for advancement.
- Benefits: Medical, vision, and dental insurance, as well as 401(k) matching and tuition reimbursement.
- Opportunities for Advancement: Opportunities to advance in your career and take on new challenges.
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