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Customer Service Representative

2 months ago

Hawthorne California, United States Jobs for Humanity Full time
Job Description

Job Title: Member Service Representatives

Job Summary:

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Jobs for Humanity. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Analyze and resolve problems and discrepancies related to member accounts and loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection, and credit card applications
  • Counsel current and prospective members about our products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross-sell products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with branch office vault opening, closing, and balancing procedures
  • May serve as a branch office and/or ATM vault custodian
  • Perform other duties as assigned

Requirements:

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning, and time management skills
  • Effective research, analytical, and problem-solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy, and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications:

  • Experience in member/customer service preferably in a call center, retail banking, or financial institution
  • Experience in working in a credit union environment

Work Environment:

Available Monday - Saturday, hours based on business needs.

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.