Customer Service Representative

4 weeks ago

Hawthorne, United States NDX Full time

Join National Dentex - a leading healthcare organization specializing in the dental industry We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX WCDL in Hawthorne, CA for a full time Customer Service Representative.

The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement

Primary Responsibilities and Essential Functions of the Position:

  • Answer inbound calls
    • Schedule shipping pickups
    • Research case status
    • Resolve case concerns
    • Escalate Customer concerns as needed
  • Input case updates/requests into the dental lab management software
    • Minor adjustments
    • Shade updates
    • Answering LAB communication and removing holds
    • Capture doctor preferences on inbound call
    • Modify cases within dental lab management software
  • Modify cases
    • Schedule RUSH cases
    • Update due dates
    • Update shipping method
  • Payment Processing
    • Receiving or calling for credit card payments
    • Send out invoices/statements as requested by customer
    • Posting payments to customer's account in lab software
    • Issue credit based on preset limits
  • Make outbound calls from assigned queues
  • Thoroughly answer customer inquiries or questions that may arise
  • Answer product FAQ's
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Determine when to forward calls to the appropriate level of management
Skills and Abilities Required:
  • Strong verbal and written communication skills
  • Strong computer skills - MS Office - Excel, Word, Outlook
  • Detail-oriented - ability to manage multiple projects/assignments at one time
  • Dependable, Team Player
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks
  • Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
  • Ability to serve a constant stream of customers at all times of day and evening
  • Ability to solve customer problems
Competencies
  • Patience
  • Attentiveness
  • Clear communication skills
  • Knowledge of the Product
  • Ability to use positive language
  • Time management skills
  • Ability to 'read' customers
  • A calming presence
  • Ability to handle surprises
  • Persuasion skills
  • Empathy
  • Willingness to learn
  • Ability to Admit You Don't Have the Answer
Minimum Education and Experience Required:
  • High school diploma or GED
  • 2+ years of inbound Call Center experience
Hazardous Materials or Equipment Used:
  • All Office Equipment
  • Potential Exposure to Bloodborne Pathogens
Physical Requirements:
  • Works in an office environment, with good ventilation and normal noise levels from office equipment.
  • May have long periods of sitting at desk and high volume phone calls.
  • Regular need to write or use a keyboard to communicate through written means.
  • Some lifting between 5 to 20 lbs. may be required.

  • Customer Service Representative

    2 days ago

    Hawthorne, United States Neo Enterprise Full time

    Job DescriptionJob DescriptionOBJECTIVE: Our clients are looking for individuals that have amazing LEADERSHIP skills. Our clients like dynamic personalities that can run a team, make great connections, and an impact in the community. We provide training in professional representation and mentoring in each division we have within our company.Our company...

  • Customer Service Representative

    1 day ago

    Hawthorne, United States Neo Enterprise Full time

    Job DescriptionJob DescriptionOBJECTIVE: Our clients are looking for individuals that have amazing LEADERSHIP skills. Our clients like dynamic personalities that can run a team, make great connections, and an impact in the community. We provide training in professional representation and mentoring in each division we have within our company.Our company...

  • Customer Service Representative

    3 hours ago

    Hawthorne, Florida, United States Circle K Stores, Inc. Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Lead Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of employees to achieve sales and customer satisfaction goals.Key...

  • Customer Service Representative

    3 months ago

    Hawthorne, United States Sun Pharma (Taro Pharma) Full time

    GENERAL SUMMARY Handle daily customer service functions for Chain, Wholesale, Distributor and Mass Merchandisers for the Generic Rx sales divisions. PRINCIPAL DUTIES AND RESPONSIBILITIES Daily interaction with Customers & Sales Field Representatives to establish a rapport in order to help grow the business. Handle many types of inquiries including...

  • Customer Service Representative

    3 months ago

    HAWTHORNE, United States Sun Pharma (Taro Pharma) Full time

    GENERAL SUMMARY Handle daily customer service functions for Chain, Wholesale, Distributor and Mass Merchandisers for the Generic Rx sales divisions. PRINCIPAL DUTIES AND RESPONSIBILITIESDaily interaction with Customers & Sales Field Representatives to establish a rapport in order to help grow the business.Handle many types of inquiries including sales...

  • Customer Service Representative

    1 week ago

    Hawthorne, United States National Dentex Full time

    Description Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including...

  • Customer Service Representative

    51 minutes ago

    Hawthorne, New York, United States Sun Pharmaceutical Industries, Inc. Full time

    Job SummaryAs a Customer Service Representative for Sun Pharmaceutical Industries, Inc., you will play a vital role in providing exceptional customer service to Chain, Wholesale, Distributor, and Mass Merchandisers for our Generic Rx sales divisions.Key ResponsibilitiesCustomer Interaction: Establish a rapport with customers and sales field representatives...

  • Customer Service Representative

    13 hours ago

    Hawthorne, California, United States Jobs for Humanity Full time

    Job DescriptionJob Title: Member Service RepresentativesJob Summary:We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Jobs for Humanity. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a...

  • Customer Service Representative

    7 days ago

    Hawthorne, California, United States National Dentex Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at National Dentex, a leading healthcare organization specializing in the dental industry.Key ResponsibilitiesProvide exceptional customer service to dental professionals and patients via phone, email, and other communication channels.Respond...

  • Customer Relations Representative

    3 weeks ago

    Hawthorne, United States PI Hollywood Full time $42,000 - $50,000

    Job DescriptionJob DescriptionWe are a business and marketing firm that was founded almost a decade ago. We are looking to hire a Customer Relations Representative to our team who mirrors our company's motto. A professional who works hard never gives up and always keeps a smile on their face. A successful Customer Relations Representative will come with...

  • Customer Service Representative

    12 hours ago

    Hawthorne, New York, United States Sun Pharmaceutical Industries, Inc. Full time

    Job SummaryAs a Customer Service Representative for Sun Pharmaceutical Industries, Inc., you will play a vital role in ensuring exceptional customer service and support to our clients in the pharmaceutical industry. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced...

  • Customer Service Representative

    3 days ago

    Hawthorne, California, United States Advanced Air , LLC Full time

    About Advanced Air, LLCAdvanced Air, LLC is a leading aviation company that operates with a strong commitment to safety, security, and customer satisfaction. Our team is dedicated to providing exceptional service to our passengers and guests.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a key...

  • Verizon Customer Enrollment Representative

    3 months ago

    Hawthorne, United States HRO Inc Full time

    We are looking for a hardworking and people-oriented individual to lead our rapidly growing Sales Department for one of our fastest-growing client rollouts in the Torrance area: Verizon 5G Home. The core function of the Verizon Customer Enrollment Representative is to meet with local homeowners, review the new products and technology available in their area,...

  • Service Sales Representative

    5 hours ago

    Hawthorne, New York, United States Audi Hawthorne Full time

    Job DescriptionAudi Hawthorne is seeking a highly skilled Service Sales Representative to join our team. As a Service Sales Representative, you will play a key role in ensuring customer satisfaction and driving service sales revenue.Key Responsibilities:Greet Customers Promptly: Greet each customer in a prompt, courteous manner 100% of the time and never...

  • Customer Service Ambassador

    13 hours ago

    Hawthorne, California, United States Neo Enterprise Full time

    Job SummaryWe are seeking a highly motivated and ambitious Customer Service Representative to join our team at Neo Enterprise. As a key member of our organization, you will play a vital role in guiding our community outreach initiatives and providing exceptional customer service to our clients.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Guest Services Representative

    6 days ago

    Hawthorne, California, United States Qonten Full time

    Guest Services RepresentativeAs a vital member of our hospitality team, you will be responsible for ensuring a seamless check-in and check-out experience for our guests. Your role involves:Welcoming guests with a warm and friendly demeanor, registering them promptly and efficiently.Utilizing effective upselling techniques to enhance guest satisfaction and...

  • Customer Service Liaison

    20 hours ago

    Hawthorne, California, United States Neo Enterprise Full time

    About Neo EnterpriseWe are a dynamic organization dedicated to bridging the gap between the unprivileged community and beneficial communications outlets. Our mission is to create a sustainable future by providing training and resources to individuals who can make a meaningful impact.Job SummaryWe are seeking a highly motivated and ambitious Customer Service...

  • Member Service Representative

    20 hours ago

    Hawthorne, California, United States Jobs for Humanity Full time

    About the RoleWe are seeking a highly skilled and motivated Member Service Representative to join our team at Jobs for Humanity. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving any issues they may have.Key ResponsibilitiesAnalyze and resolve...

  • Customer Service Representative

    3 months ago

    Hawthorne, NY, United States Sun Pharma (Taro Pharma) Full time

    GENERAL SUMMARY Handle daily customer service functions for Chain, Wholesale, Distributor and Mass Merchandisers for the Generic Rx sales divisions. PRINCIPAL DUTIES AND RESPONSIBILITIESDaily interaction with Customers & Sales Field Representatives to establish a rapport in order to help grow the business.Handle many types of inquiries including sales...

  • Guest Services Representative

    2 weeks ago

    Hawthorne, California, United States Qonten Full time

    Guest Services RepresentativeAs a vital member of our hospitality team, you will be responsible for welcoming and registering guests in a professional and friendly manner. Your role will involve utilizing effective up-selling techniques to enhance room rates while ensuring a seamless check-in experience.Key Responsibilities:Greet and register guests,...