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Collections Specialist

2 months ago

Huntsville, Alabama, United States Redstone Federal Credit Union Full time

Position Overview:

The Collections Specialist plays a crucial role in addressing the needs and concerns of our members, offering tailored consultative services related to our diverse range of products and services.

Key Responsibilities:

  • Evaluate member inquiries and provide expert guidance on suitable financial solutions.
  • Leverage expertise in financial recovery and loss mitigation strategies to assist members facing economic challenges, ensuring a high level of member satisfaction.
  • Provide mentorship and training to team members, effectively communicating updates on policies and procedures.
  • Manage various projects, compile reports, and execute specialized data entry tasks with precision.
  • Conduct collections on overdue accounts through multiple communication methods, overseeing specialized collection processes.
  • Maintain accurate records, process transactions, and collaborate with other departments and external partners.
  • Prepare and review documentation related to collection efforts and support members in negotiating settlement proposals.

Qualifications:

  • A minimum of 3 years of experience in collections within a financial institution, including at least 1 year focused on loss mitigation, workouts, bankruptcy, repossession, or foreclosure processes.
  • Familiarity with Fannie Mae servicing is preferred.
  • A background in lending and a degree in a business-related field is advantageous.

Physical Requirements:

  • Ability to engage in intermittent standing, sitting, and walking activities.
  • Frequent use of hands for tasks involving computers and office equipment.
  • Capability to reach with hands and arms, and lift or carry items weighing between 5 and 25 pounds.

About Us:

Redstone Federal Credit Union is committed to being an equal opportunity employer, providing a comprehensive benefits package that includes 401(k) matching, health and dental insurance, options for remote work, paid leave, and additional perks.