Revenue Protection Specialist

4 weeks ago


Huntsville, Alabama, United States MSCCN Full time
Job Summary

As a Revenue Protection Specialist at MSCCN, you will play a critical role in investigating and recovering loss revenue owed to Huntsville Utilities due to tampering with a meter, theft, diversion of utility service, or unauthorized use of electric, water, or gas services.

Key Responsibilities
  • Investigate cases of potential fraud/theft based on billing anomalies, reports received, and observations reported by HU personnel.
  • Review inactive consumption reports, meter reading history, service order history, interaction records, and anonymous tips to identify potential revenue loss.
  • Prepare reports and collect supporting information, including sketches, photographs, signed statements, police reports, recorded statements, and witness interviews.
  • Use established procedures to calculate and collect revenue owed for unauthorized use of services.
  • Act as a liaison to all departments on unauthorized usage and revenue protection procedures as needed.
  • Maintain relations between the customer and the organization on all unauthorized usage or revenue protection matters.
  • Provide customers with adequate and accurate information concerning their account status and collections procedures.
Requirements
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.


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