Revenue Protection Specialist
2 days ago
**Job Overview**
As a Revenue Protection Specialist at MSCCN, you will play a critical role in investigating and recovering revenue owed to the organization due to unauthorized use of services. This involves using established procedures to investigate cases of potential fraud and theft, calculate revenue owed, and collect revenue owed.
**Key Responsibilities**
- Investigate cases of potential fraud and theft based on billing anomalies, reports received, and observations reported by personnel.
- Review inactive consumption reports, meter reading history, service order history, interaction records, and anonymous tips to identify potential cases of fraud and theft.
- Prepare reports and collect supporting information, including sketches, photographs, signed statements, police reports, recorded statements, and witness interviews.
- Calculate and collect revenue owed for unauthorized use of services using established procedures.
- Act as a liaison to all departments on unauthorized usage and revenue protection procedures as needed.
**Requirements**
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information.
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