Mobility Specialist
2 weeks ago
DirectViz Solutions, a rapidly growing government contractor, is seeking a highly skilled Mobility Specialist to join our team in Huntsville, AL.
About the Role:We are looking for a detail-oriented and customer-focused individual to provide technical support and device management services to our clients. The successful candidate will have excellent communication skills, both written and verbal, and be proficient in Apple iOS technology and devices.
Key Responsibilities:- Provide email and telephone support to internal and external clients
- Utilize help desk software to track and resolve issues
- Document steps taken and resolution for assigned tickets
- Work with clients to troubleshoot mobile device issues
- Build and maintain relationships with clients
- Communicate effectively with peers, management, and clients
- Collect and enter orders for new or additional products or services
- Ensure customer issues are resolved in a timely and professional manner
- Proficient in Apple iOS technology and devices
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Ability to maintain confidentiality and handle sensitive information
DirectViz Solutions offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
Please note that candidates must be eligible to obtain a Secret clearance.
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