Gowan Customer Service Support

6 days ago


Yuma, Arizona, United States Gowan Company Full time

**Job Summary**

We are seeking a highly motivated and detail-oriented Customer Service Representative Intern to join our team at Gowan Company. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our domestic customers.

**Key Responsibilities**

• Control all phases of customer orders, including receiving and entering orders, printing bills of lading and invoices.

• Organize stock transfers and receive goods in our E1 ERP System.

• Work with our 3PL provider to find the best transportation method and/or carriers directly.

• Recommend appropriate stocking levels at warehouse locations.

• Perform monthly reconciliation of warehouse inventories in a timely manner.

• Communicate with sales representatives on customer calls, product moves, etc.

• Track product managers' special programs.

• Provide support to the customer service team and back up during lunch hours and high peak times.

• Work on special projects as needed.

**Requirements**

• Strong computer skills to enable mastery of our E1 computer system and other business software.

• Strong oral and written communication skills.

• Ability to manage simultaneous urgent tasks.

• Willingness to work with a wide range of people.

• Highly organized, self-directed, and motivated individual.

• Positive attitude for learning and improving processes.

**Preferred Qualifications**

• Bachelor's degree in Business Administration, Supply Chain Management, Applied Business Economics, or Operations Management.

• Experience in ERP, POS, or logistical work.

• Ability to work in a fast-paced office environment.



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