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Customer Service Specialist
2 months ago
Position Overview:
Foothills Bank is recognized as one of the leading financial institutions in Arizona, having been honored as a Top Company to Work for multiple years. This role is pivotal in delivering exceptional customer service and support.
Role Summary:
The ideal candidate will thrive in a dynamic call center atmosphere, adeptly managing multiple tasks while engaging with customers via phone, chat, or email. Excellent verbal communication skills are essential for this position.
Key Responsibilities:
- Provide assistance to customers through various communication channels, ensuring their inquiries are addressed promptly and accurately.
- Identify customer financial needs and recommend suitable products and services, generating leads for the sales team.
- Engage in sales initiatives and events to promote bank offerings.
- Resolve customer service issues effectively, ensuring a high level of satisfaction.
- Collect and analyze customer information to provide tailored solutions.
- Offer advanced troubleshooting support for technical issues, ensuring a seamless customer experience.
- Navigate multiple systems to address complex technical challenges.
- Assist customers with online banking issues and provide guidance on bank products.
- Maintain regular attendance to fulfill job responsibilities and engage with customers.
- Perform additional duties as required, adhering to all regulatory and security protocols.
Candidate Profile:
Qualifications:
- Minimum of six months to one year of experience in customer service or a related field.
- Prior experience in banking or call center environments is advantageous.
- Basic knowledge of banking products and services is preferred.
- A high school diploma or GED is required.
Skills and Abilities:
- Exemplary courtesy, tact, and diplomacy in all interactions.
- Effective verbal and written communication skills.
- Ability to work independently and collaboratively within a team.
- Proficient in operating multi-line phone systems and various technology platforms.
- Commitment to maintaining confidentiality and adhering to bank policies.
Work Environment:
This position requires working in a climate-controlled office environment with moderate noise levels.
Physical Requirements:
Employees must be able to perform tasks that include sitting for extended periods, using hands for repetitive motions, and occasionally standing or walking. Regular attendance and the ability to operate standard office equipment are essential.
Compensation and Benefits:
Foothills Bank offers a competitive salary based on experience, along with a comprehensive benefits package that includes medical, dental, vision, and retirement savings options.
Company Overview:
Foothills Bank is dedicated to serving the communities we operate in, reflecting our commitment to growth and adaptability. We are an Equal Opportunity Employer, and all qualified applicants will be considered for employment without regard to protected characteristics.
