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Customer Service Claims Specialist

1 month ago

Independence, Ohio, United States ASK Consulting Full time

We are seeking a Customer Service Claims Specialist to join our team at ASK Consulting.

Estimated Salary: $16 - $16.68 per hour (W2), based on the location in Seven Hills, OH, 44131

About the Role:

The Customer Service Claims Specialist will be responsible for processing claims and determining benefits due pursuant to credit card or other financial program benefits plans.

Key Responsibilities:

  • Process first-party property claims based on basic coverage defined by client-specific programs
  • Makes coverage determinations based on investigation/evaluation
  • Adjudicates proper settlement or denials up to designated authority level
  • Handles high volumes of claims, phone calls, and correspondence ensuring claim files are properly documented; meets quality and production goals; and meets customer guidelines and deadlines
  • Performs other duties as assigned
  • Supports the organization's quality program(s)

Requirements:

  • High school diploma or GED required
  • 1 year of general office experience or equivalent combination of education and experience required
  • Claims experience preferred

Skills and Qualifications:

  • Knowledge of first-party property and casualty claim adjudication applicable to the line of business
  • Good oral and written communication skills, including presentation skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Good organizational skills
  • Good interpersonal skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

About ASK Consulting:

ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally.

We Celebrate Diversity:

ASK Consulting is an equal opportunity employer, committed to creating an inclusive environment for all associates.