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Patient Care Coordinator

4 weeks ago

Waukesha, Wisconsin, United States Optum Full time
Optum Job Opportunity

At Optum, we strive to deliver care and technology to help people live healthier lives. Our team is dedicated to improving health outcomes by connecting individuals with the care, pharmacy benefits, data, and resources they need to feel their best.

Key Responsibilities:
  • Schedule patients via incoming calls or outbound calling, ensuring a minimum of three service lines (modalities) are covered.
  • Check in patients, schedule appointments, answer billing questions, and manage patient medical records for a clinic.
  • Work on simple tasks using established procedures and rely on others for guidance.
  • Have work reviewed by others and be part of a team that values diversity and inclusion.
Requirements:
  • High School Diploma/GED or higher.
  • 2+ years of customer service experience in a healthcare environment.
  • Intermediate level of proficiency with Microsoft Office products.
  • Ability to work between 9:00am – 5:00pm CST, Monday - Friday.
  • Occasional work on Saturdays as the business requires, from 8:00am – 12:00pm.
Preferred Qualifications:
  • Medical Terminology knowledge.
  • Epic experience.
Soft Skills:
  • Effective communication, both written and verbal.

At Optum, we believe everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities and improves health outcomes. UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.