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Technical Support Specialist II
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Warehouse Technical Support Specialist
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Warehouse Technical Support Specialist
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Technical Support Specialist II
2 months ago
This position performs complex technical and skilled work in providing support, training, and acquisition of office automation products and software for end-user systems; does related work as required.
Key Responsibilities- Provides Tier 2 support for end users; installs, configures, and maintains end-user systems.
- Provides support for network maintenance and desktop security.
- Assesses departmental technology needs; develops and carries out action plans for hardware and software solutions; installs end-user software.
- Provides information for the planning and budgeting of new computer equipment and software.
- Analyzes office automation products for purchase and sets specifications.
- Performs advanced troubleshooting for hardware and software problems with personal computers, printers, and other peripherals.
- Performs advanced systems administration; manages vendor support issues.
- Provides network integration support and troubleshoots system failures and problems.
- Works with the Systems Engineer to resolve network issues and plan for expansions.
- Assists with installing, repairing, upgrading, and troubleshooting network servers, switches, routers, and fiber transceivers.
- Performs training and advanced-level support for technical support specialists.
- Completes Information Services daily systems checklists.
- Ensures all critical systems are scheduled for backup; validates that critical system backups are completed every business day.
- Reviews and analyzes information security logs and systems for critical events.
- Provides assistance and support to other IS staff on various operations and projects.
- A high school diploma or equivalent, supplemented by courses in computer science, information systems, or related field, and seven years of experience in systems/network management.
- A college degree and/or formal industry certification are preferred and may substitute for three years of experience.
- A driver's license valid in the State of Florida.
- Must obtain City-approved computer certification within one year of employment.
- Thorough knowledge of the operation, uses, and capabilities of electronic data processing peripheral equipment.
- Thorough knowledge of personal computer repair and diagnosis.
- Thorough knowledge of mobile software configuration and troubleshooting.
- Advanced knowledge of desktop security standards and technology.
- Knowledge of Windows server/Active Directory administration.
- Knowledge of Microsoft Office 365 administration.
- Knowledge of database administration and support.
- Knowledge of networks and network management software, including Microsoft Windows Server, Active Directory, Virtualization technology, and Exchange Server.
- Knowledge of Windows and SQL-based databases.
- Knowledge of the TCP/IP network protocol.
