Weekend Admissions Coordinator

1 week ago


Louisville, Kentucky, United States Isaiah House Full time
Job Title: Weekend Admissions Assistant

Isaiah House is seeking a dedicated and driven individual to fill the role of Weekend Admissions Assistant at our center in Louisville, KY.

We are a faith-based, nonprofit organization with a competitive edge, delivering one of the most effective substance use disorder treatment facilities in the state of KY. Our employees receive benefits that include medical, dental, and vision insurance, basic life insurance at no cost, 401(k) matching, paid holidays, and the joy and satisfaction of working for a company with a higher purpose.

Job Summary:

The Admissions Assistant will assist potential clients in taking the necessary steps to begin treatment in the IH program. This role requires strong communication and organizational skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:

  • Stay current on bed space and open availability each morning and throughout the day
  • Answer incoming calls from potential clients and client family members to answer questions and provide reassurance
  • Monitor and update the admissions feed to field questions related to Client Care Navigator referrals
  • Respond to online chat messages and Isaiah House text message inquiries
  • Complete detailed applications with clients over the phone
  • Arrange transportation for clients that want to admit with the logistics department
  • Ensure client has active insurance or proper payment arrangement prior to scheduling
  • Schedule clients for intake dates, times, and communicate that with the Admissions Coordinator
  • Complete intake and admissions process within the EHR system
  • Communicate with attorneys, judges, and local corrections facilities to gain needed authorizations for clients to be released to Isaiah House for treatment
  • Be available and attend weekly meetings with Admissions team and Coordinators
  • Monitor and update the admissions feed to field questions related to Client Care Navigator referrals by the end of each shift

Requirements:

  • Experience working with various funding streams and billing departments
  • Minimum of high school diploma or GED
  • Proficient with phones and computers

Skills and Qualities:

  • Adaptable to change / Organized / Detail Oriented / Excellent verbal and written communication skills / Positive / Supportive / Assertive Problem Solvers / Integrity / Compassionate / Technical ability / Inspires Hope / Engaged/professional phone etiquette

Work Environment:

  • Office setting / driving / sitting / near visual acuity/ in person speech and telephone use


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