Fitness Club Representative

3 weeks ago


Overland Park, Kansas, United States Planet Fitness - Torres Fitness, LLC Full time

Job Summary

The Customer Service Ambassador will be responsible for delivering exceptional member experiences at Planet Fitness. This role requires a strong passion for fitness and health, as well as excellent communication and problem-solving skills.

Key Responsibilities

  • Member Services
    • Provide superior customer service to members, prospective members, and guests.
    • Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Account Management
    • Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Club Maintenance
    • Assist in maintaining the neatness and cleanliness of the club.

Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.


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