Member Service Representative

1 month ago


Overland Park, Kansas, United States Sam's Club Full time

Job Summary

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and promoting Sam's Club products and services.

Key Responsibilities

  • Provide member service by maintaining a clean and organized sales floor, answering member questions, and resolving issues in a timely and professional manner.
  • Assist members with purchasing decisions, locate merchandise, and process transactions accurately and efficiently.
  • Maintain knowledge of Sam's Club products and services, including promotions and discounts, to provide members with informed recommendations.
  • Work collaboratively with colleagues to achieve sales goals and provide a seamless shopping experience.
  • Participate in ongoing training and development to improve skills and knowledge in areas such as customer service, sales, and technology.

Requirements

  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • Strong communication and interpersonal skills.
  • Ability to lift up to 25 pounds and stand for long periods of time.

Benefits

  • Competitive hourly wage.
  • Performance-based bonus awards.
  • Health benefits, including medical, vision, and dental coverage.
  • 401(k) and stock purchase plans.
  • Paid time off, including PTO and parental leave.
  • Short-term and long-term disability insurance.
  • Company discounts and more.

About Sam's Club

At Sam's Club, we are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits and programs to support our associates' physical, emotional, and financial well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.



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