Membership Consultant
3 weeks ago
As a Membership Consultant at Chiefs Fit, you will play a key role in the company's overall success by achieving and exceeding membership sales and revenue goals, contributing to member retention and satisfaction, and providing legendary service to members and guests.
Key Responsibilities
• Achieve financial performance results through the generation of new memberships and ancillary service memberships
• Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value-based presentation of the Chiefs Fit brand, programs, and services, leading an enthusiastic and informative tour, presenting membership/service options and prices, and closing sales
• Help integrate new members into personal training by attaching point of sale sessions and/or scheduling their complimentary on-boarding session
• Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets
• Responsible for meeting with MM on a weekly basis to review prior and current week's activity
• Actively develop leads through a variety of activities, including telephone, internet, and community outreach and partnerships, corporate visits, referrals, and special events
• Utilize the lead tracking system to manage all prospect and member data
• Before ending each shift, ensure that the CRM calendar for your next shift is up-to-date and set up for success
• Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc) before leaving the club the day the member joins
• Attend and participate in membership meetings, team, club, and company meetings, member functions, outside marketing events, and the planning and implementation of promotions
• Know your competition and use that information to make suggestions or changes that enable your club to be 'best in class' and achieve results.
Customer Service Focus
• Ensure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
• Create and deepen relationships with members and enhance their sense of belonging and community within the club by reaching out to 'your' members in person and by phone and email
• Deal with member issues proactively, 'own' member problems that come to your attention, and solve those issues within a 24-hour period
• Be knowledgeable about your job, the company, and our services, promotions, and business practices so that you can provide members and guests with consistent and accurate information
Club Operations
• Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team-centered manner
• Maintain an active and working knowledge of the company as well as all services and promotions
• Be proficient in all club software systems
• Follow all club policies and procedures
• Attend all meetings, special events, and education sessions to learn and provide feedback and share ideas on improving and building all aspects of the business
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