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Hotel General Manager Assistant

2 months ago

Houston, Texas, United States MCR Hotels Full time
Job Summary

The Assistant General Manager at MCR Hotels plays a crucial role in ensuring the smooth operation of our hotels. As a key member of our management team, you will assist the General Manager in maintaining high levels of guest satisfaction, efficient hotel operations, and achieving profitability.

Key Responsibilities
  • Hotel Operations: Assist the General Manager in overseeing the day-to-day operations of the hotel, including supervising and supporting various departments such as Guest Services, Food & Beverage, Engineering, Accounting, Sales, and Housekeeping.
  • Leadership Development: Assist in the development of managerial and hourly employees through the implementation of corporate and brand training programs.
  • Service Standards: Ensure that all levels of service are maintained in accordance with directives given by regional leadership.
  • Manager on Duty: Participate in required Manager on Duty coverage as scheduled.
  • Guest and Employee Interaction: Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Financial Reporting: Assist the General Manager with the creation of financial reports as required by MCR Hotels.
  • Training and Development: Ensure that training in service standards is taking place in each department using the steps to effective training.
  • Public Area Presence: Be in the public areas during peak times, greeting guests and helping as needed.
Requirements
  • Positive Attitude: Positive attitude and willingness to learn.
  • Leadership Experience: Previous supervisory experience preferred.
  • Problem-Solving Skills: Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Communication Skills: Effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  • Financial Acumen: Understand financial information and data, and basic arithmetic functions.
  • Technical Skills: Proficient in Windows operating systems, company-approved spreadsheets, and word processing.
  • Education: High school diploma or GED.
  • Desire to Serve: Desire to serve all guests.
About MCR Hotels
  • Company Overview: MCR Hotels is the 3rd-largest hotel owner-operator in the United States.
  • History: Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • Portfolio: MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • Awards and Recognition: MCR has been recognized as one of Fast Company's 10 Most Innovative Travel Companies of 2020 and has received the Marriott Partnership Circle Award, the Hilton Legacy Award for Top Performer, and other notable awards.
What We Offer
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral Bonuses
  • Career Advancement
  • Health, Dental, Vision Insurance