Assistant General Manager

1 week ago

Houston, Texas, United States Marriott International Full time
Job Summary

Bonus Eligible

Responsible for supporting all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation, while delivering a return on investment. Assists the General Manager in leading the team in developing and implementing property-wide strategies, verifying the implementation of the brand service strategy, and brand initiatives to meet or exceed guest expectations.

Candidate Profile

Education and Experience

• High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related professional area.

Core Work Activities

Assisting the Operational and Financial Management of the Property

• Verifies that all brand standards are being maintained in each area of the property.

• Verifies that all team members meet or exceed all brand requirements.

• Manages the operation of all property departments.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Verifies that a viable key control program is in place.

• Maintains current licenses and permits as prescribed by local, state, and federal agencies.

• Provides a safe working environment in compliance with OSHA/MSDS.

• Manages all finance and accounting functions, including accounts payable, accounts receivable, petty cash, payroll, and ordering procedures.

• Reviews financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Complies with all corporate accounting procedures.

• Performs required annual Quality audit with GM and RD.

Supporting the Management and Development of Departmental Teams

• Stays readily available/approachable for all employees.

• Extends professionalism and courtesy to employees at all times.

• Leads by example, demonstrating self-confidence, energy, and enthusiasm.

• Assists/teaches team managers scheduling against guest and hours/occupied room goals.

• Sets clear performance expectations with the General Manager.

• Assists team supervisors with constructive coaching and counseling.

• Solicits feedback for continuous improvement.

Managing the Guest Experience

• Extends professionalism and courtesy to guests at all times.

• Motivates and encourages staff to solve guest and employee-related concerns.

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Assists employees in understanding guests' ever-changing needs and expectations, and how to exceed them.

Conducting Human Resource Activities

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Takes proactive approaches when dealing with employee concerns.

• Verifies that property hiring practices comply with I-9, and EEO requirements, and strives for a culturally diverse work place.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

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