Donor Stewardship and Operations Coordinator

3 weeks ago

San Diego, California, United States San Diego LGBT Community Center Full time
Job Title: Donor Stewardship and Operations Coordinator

Join the San Diego LGBT Community Center team as a Donor Stewardship and Operations Coordinator, playing a crucial role in managing and enhancing the donor experience to support the organization's fundraising efforts.

Job Summary

The Donor Stewardship and Operations Coordinator is responsible for overseeing the administration of the Recurring Donor Program, supporting donor-related events, maintaining a robust donor recognition plan, and providing essential administrative and operational support.

Key Responsibilities
  • Donor Management: Administer the Recurring Donor Program by monitoring transactions, updating donor records, and conducting follow-up communications through emails and phone calls to sustain donation levels.
  • Event and Donor Support: Assist in organizing donor-related actions, intimate events, special programming, tours, networking, and stewardship opportunities to enhance donor engagement.
  • Stewardship: Develop and maintain a donor recognition plan that promptly and significantly acknowledges all giving levels.
  • Administrative and Operational Support: Oversee office management by organizing operations and procedures in the development office, managing supply requisitions, and overseeing clerical functions.
  • Financial Documentation: Manage the creation of invoices for community partners, ensuring financial transactions are accurately documented and processed.
Requirements
  • Education/Experience: Proven experience in customer management and operational support.
  • Professional Skills: Ability to interact with various donors and community members, strong planning and organizational skills, comfort making connections through phone calls, and ability to track and report on goals.
  • Personal Skills: Strong interpersonal skills with a natural flair for nurturing relationships and networking, proactive and self-motivated attitude, capable of working independently as well as part of a team.
  • Technology Skills: Intermediate skills in MS Office Suite.
  • Language Skills: Fluency in English.
Preferred Qualifications
  • Education/Experience: Proven donor management experience or a similar nonprofit organization role, experience with event planning and management, familiarity with financial documentation and invoicing processes.
  • Language Skills: Fluency in Spanish is highly preferred.
Benefits
  • Compensation: The pay range for this position is $27.15 per hour and is commensurate with experience.
  • Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Flex Time Opportunities, Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement.

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