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Philanthropy Associate, Processing and Fulfillment Specialist

2 months ago

San Diego, California, United States San Diego Zoo Wildlife Alliance Full time
Job Summary

The Philanthropy Associate, Processing and Fulfillment is a key member of the Philanthropy Department, responsible for ensuring a high level of service to donors and stakeholders. This role involves processing acknowledgements and receipts, managing data, and coordinating gift fulfillment processes.

Key Responsibilities
  • Manage the acknowledgement and receipting process for high-end donors
  • Coordinate in-house acquisition, renewal, and pledge reminder processes for major donors and highest-tier members
  • Ensure accurate acknowledgment and stewardship through quality assurance controls
  • Enter, update, and maintain high volumes of biographical and gift data in the enterprise CRM
  • Coordinate gift fulfillment processes, inventory, and storage
  • Receive, sort, and disseminate incoming mail for all departments
  • Act as a liaison between the Philanthropy Department and internal departments and external vendors
  • Administer and maintain internal policies and procedures
  • Coordinate staff training within the division, department, and organization
Requirements
  • Two years of prior experience with a non-profit organization in a gift processing or data-related role
  • High School Diploma required
  • Ability to effectively and successfully perform in a large-scale, complex, multi-million-dollar fundraising program
  • Knowledge of fundraising best practices
  • Ability to operate complex computer software programs
  • Basic mathematical skills to process gifts and validate reports
  • Effective communication and project management skills
Perks
  • Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
  • Family Passes
  • Complimentary Tickets
  • Local and In-House Discounts
  • Employee Assistance Program
  • Wellness Program
Important Details
  • Location: San Diego, CA
  • Position Type: Hourly, Full-Time, Non-Exempt Position
  • Hourly Rate: $28.48