Workplace Experience Liaison

4 weeks ago


Étreux, Hauts-de-France, United States JLL Full time
Job Title: Workplace Experience Ambassador

Job Summary:
We are seeking a highly skilled and customer-focused Workplace Experience Ambassador to serve as the primary point of contact for client employees and visitors. The ideal candidate will be responsible for managing inquiries, troubleshooting issues, and collecting feedback related to workplace services, with the ultimate goal of enhancing the care and comfort of client employees and guests.

Key Responsibilities:

Client Interaction:
• Serve as the initial point of contact for all client employees and visitors
• Handle employee inquiries, issues, and feedback related to workplace services
• Execute concierge services in compliance with Service Level Agreements (SLAs), standard processes, and applicable laws and regulations

Service Quality Assurance:
• Conduct routine walkthroughs and assessments of soft services delivery
• Ensure compliance with SLAs, policies, regulations, and performance metrics
• Strive for flawless execution and stable service delivery for clients

Data Management and Reporting:
• Support data collection, analysis, and reporting
• Ensure alignment with clients' goals and objectives

Security and Access Management:
• Create and distribute security badges using the client's proprietary web-based system
• Monitor and manage badge access system for security doors
• Manage visitor registration through the client's web-based system tool

Continuous Improvement:
• Strive to continually improve experience service performance
• Achieve and exceed performance goals, team goals, and client objectives

Collaboration and Communication:
• Maintain a working relationship with on-site Facilities/maintenance team
• Notify relevant parties when contractors and facilities-related visitors enter the premises
• Work with other Hub sites to align best practices, communications, and activities

Administrative Support:
• Provide onboarding support for new employees
• Manage office supplies inventory and ordering
• Promote site activities and events using Teams and Engage platforms

Technical Skills:
• Demonstrate strong knowledge of Microsoft Office suite
• Proficiency in Microsoft Outlook Calendar Management, Excel, and PowerPoint

Additional Responsibilities:
• Perform other duties as assigned by the manager

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