Guest Services Manager
2 weeks ago
Job Type
Full-time
POSITION OVERVIEW
The role is pivotal in managing front office reception and administrative tasks, which include welcoming visitors, responding to phone inquiries, addressing company-related questions, and managing mail distribution. This position also involves scheduling meetings and travel arrangements for staff members.
KEY RESPONSIBILITIES
- Manage incoming calls and live chat, operate a switchboard, and direct calls to appropriate personnel. Document and relay messages through task management systems.
- Maintain inventory of breakroom and office supplies, ensuring timely orders from vendors.
- Oversee the office budget for expenses, ensuring adherence to financial protocols.
- Conduct monthly inventory checks and restock supplies as necessary.
- Coordinate travel logistics for company personnel, including flights, accommodations, and transportation.
- Assist in the billing process for services rendered.
- Facilitate technical training coordination, ensuring timely completion and scheduling.
- Maintain cleanliness and organization of the reception area and breakroom.
- Manage the flow of incoming and outgoing mail.
- Conduct COVID screenings for staff and visitors as required.
- Order uniforms and manage invoicing through service providers.
- Coordinate cleaning services and pest control, ensuring timely billing.
- Schedule maintenance and repair services as needed.
- Create standard operating procedures and documentation for daily tasks.
- Receive and distribute packages and correspondence.
- Perform additional duties as assigned.
SKILLS AND QUALIFICATIONS
- Strong verbal and written communication abilities.
- Exceptional interpersonal skills, capable of handling sensitive situations with professionalism.
- Outstanding organizational skills and meticulous attention to detail.
- Proficient in Microsoft Office Suite or similar software.
EDUCATION AND EXPERIENCE
- High School Diploma or equivalent in a relevant field.
- Previous experience in an office environment is preferred.
PHYSICAL DEMANDS
The physical requirements for this position include:
- Extended periods of sitting at a desk and using a computer.
- Regular communication, including speaking and listening.
- Frequent standing, walking, and manual dexterity for operating equipment.
- Ability to lift and move items weighing up to 20 pounds.
- Visual acuity for close tasks and the ability to adjust focus.
- Capability to work in a moderately noisy environment with multiple sources of activity.
SALARY
Hourly compensation will be discussed during the interview process.
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