Front Desk Representative

3 weeks ago

Cleveland, Ohio, United States HEI Hotels and Resorts Full time
About Us

The Westin Cleveland is a premier hotel located in the heart of downtown Cleveland, offering a unique blend of luxury and convenience. Our hotel features refined spaces, dynamic works from local artists, and a touch of class and sophistication in our lobby.

We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Agent. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Responsibilities
  • Greet customers with a friendly and sincere welcome, using a positive and clear speaking voice.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent details.
  • Promote HEI Hotels and Resorts and brand marketing programs, making appropriate selections of rooms based on guest needs.
  • Verify and imprint credit cards for authorization using electronic acceptance methods, handling cash, making change, and balancing an assigned house bank.
  • Post charges to guest rooms and house accounts using the computer, promptly answering the telephone using positive and clear communication.
  • Close guest accounts at time of check out, ascertaining satisfaction and negotiating compromise as needed.
  • Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
Qualifications
  • High school diploma or equivalent required, with a college degree preferred.
  • Hotel experience preferred, with considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.
  • Effective verbal and written communication skills, with the ability to adapt communication style to suit different audiences.
Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Holiday programs, pet insurance, and a 401(k) Savings Plan with matching funds.

We also offer a voluntary benefit, DailyPay, which allows our associates access to their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

  • Front Desk Representative

    3 weeks ago

    Cleveland, Ohio, United States IHG Full time

    Job Title: Front Desk RepresentativeWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at IHG Hotels & Resorts. As a Front Desk Representative, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Provide exceptional...

  • Front Desk Representative

    3 weeks ago

    Cleveland, Ohio, United States IHG Full time

    **Front Desk Agent Opportunity****About the Role:**We are seeking a skilled Front Desk Agent to join our team at InterContinental Hotels Cleveland. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.**Key Responsibilities:**Check-in and check-out hotel guests...

  • Front Desk Representative

    3 weeks ago

    Cleveland, Ohio, United States dandbcareers Full time

    Job Title: Front Desk/HostJob Summary:We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be responsible for delivering an unparalleled Guest experience through exceptional customer service, game rentals, and merchandise sales.Key Responsibilities:Provide a warm and welcoming...

  • Front Desk Representative

    4 weeks ago

    Cleveland, Ohio, United States dandbcareers Full time

    Job Title: Front Desk/HostAbout the Role:We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Deliver exceptional guest service,...

  • Front Desk Representative

    7 days ago

    Cleveland, Ohio, United States HEI Hotels & Resorts Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Westin Cleveland Downtown. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience.Key Responsibilities:Provide exceptional customer service to...

  • Front Desk Representative

    4 weeks ago

    Cleveland, Ohio, United States HEI Hotels & Resorts Full time

    Front Desk AgentAt HEI Hotels & Resorts, we're committed to delivering exceptional guest experiences. As a Front Desk Agent, you'll play a key role in ensuring our guests feel welcome and supported throughout their stay.Responsibilities:Greet guests with a friendly and sincere welcome, using positive and clear communication to understand their needs.Process...

  • Front Desk Representative

    3 weeks ago

    Cleveland, Ohio, United States IHG Full time

    Role OverviewThe Front Desk Agent is the face of our hotel, responsible for delivering exceptional guest experiences from the moment they arrive. This role requires a warm and welcoming demeanor, excellent communication skills, and a passion for providing personalized service.Key ResponsibilitiesProvide a warm welcome to guests, acknowledging IHG Rewards...

  • Front Desk Representative

    3 weeks ago

    Cleveland, Ohio, United States HEI Hotels & Resorts Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Westin Cleveland Downtown. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key...

  • Front Desk Representative

    4 weeks ago

    Cleveland, Ohio, United States IHG Full time

    Job Summary:We are seeking a highly skilled and professional Front Desk Agent to join our team at the InterContinental Hotel & Conference Center Cleveland. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Check-in and...

  • Front Desk Representative

    2 weeks ago

    Cleveland, Ohio, United States MCR Hotels Full time

    Job Title: Front Desk AgentJob Summary:The Front Desk Agent at MCR Hotels is responsible for delivering exceptional guest experiences while managing the customer-facing administrative processes of our hotels. As a key member of our team, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for...

  • Front Desk Representative

    3 weeks ago

    Cleveland, Ohio, United States HEI Hotels & Resorts Full time

    Front Desk AgentAt HEI Hotels & Resorts, we're committed to delivering exceptional guest experiences. As a Front Desk Agent, you'll play a key role in ensuring our guests feel welcome and supported throughout their stay.Responsibilities:Greet guests with a friendly and sincere welcome, using a positive and clear speaking voice.Complete the registration...

  • Night Audit Front Desk Representative

    4 weeks ago

    Cleveland, Ohio, United States IHG Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the InterContinental Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.Key ResponsibilitiesGuest Service: Provide warm and...

  • Front Desk Representative

    2 days ago

    Cleveland, Ohio, United States Crescent Hotels & Resorts Full time

    Key ResponsibilitiesGreet all guests immediately with a friendly and genuine welcome.Key SkillsUse a positive and clear speaking voiceListen to and understand requestsRespond with appropriate actionProvide accurate informationWhy This Role MattersAs a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay...

  • Front Desk Representative

    3 weeks ago

    Cleveland, Ohio, United States IHG Full time

    Key Responsibilities:This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments according to established procedures.Requirements:To be successful in this role, you will need to hold a High School diploma or equivalent, plus one year front desk/guest service experience. Some college is preferred. You may...

  • Front Desk Representative

    4 weeks ago

    Cleveland, Ohio, United States Blue Sky Hospitality Solutions Full time

    Job SummaryThe Front Desk Agent is a key member of our hotel team, responsible for delivering exceptional guest experiences from arrival to departure. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAssist guests with arrival and...

  • Front Desk Representative

    4 weeks ago

    Cleveland, Ohio, United States IHG Full time

    **Job Summary**This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments according to established procedures.**Key Responsibilities:**Provide exceptional customer service to hotel guestsProcess guest check-ins and check-outsHandle guest payments and resolve any issuesWork collaboratively with hotel staff...

  • Front Desk Associate

    4 weeks ago

    Cleveland, Ohio, United States DelMonte Hotel Group Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Greet and register guests, assigning rooms and...

  • Front Desk Manager

    3 weeks ago

    Cleveland, Ohio, United States Drury Hotels Full time

    Front Desk Supervisor **About the Role** We are seeking a Front Desk Supervisor to assist the management team in supervising the front desk and guest service positions at our hotel. As a key member of our team, you will be responsible for ensuring adherence to hotel policies and procedures, motivating and training team members, and providing exceptional...

  • Front Desk Manager

    3 weeks ago

    Cleveland, Ohio, United States Drury Hotels Full time

    Front Desk Supervisor **About the Role** We are seeking a Front Desk Supervisor to assist the management team in supervising the front desk and guest service positions at our hotel. As a key member of our team, you will be responsible for ensuring adherence to hotel policies and procedures, motivating and training team members, and providing exceptional...

  • Front Desk Representative

    3 weeks ago

    Cleveland, Ohio, United States IHG Full time

    {"Key Responsibilities": "As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key responsibilities include:Checking guests in and out, handling room assignments and key distributionManaging guest bookings, up-selling opportunities, and providing information...