Tax Office Manager

2 days ago


Newport News, Virginia, United States H&R Block Full time
About the Role

We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a key member of our leadership team, you will be responsible for providing leadership and guidance to our tax office teams, driving business growth, and delivering exceptional client experiences.

Key Responsibilities
  • Manage office staffing, operations, and logistics for multiple offices, working closely with Associate Team Leaders to ensure seamless execution.
  • Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
  • Assist in recruiting and interviewing candidates for tax office associate positions, ensuring the best talent is hired for the role.
  • Conduct timely performance reviews, addressing performance concerns, and partnering with the Associate Relations Center to resolve associate issues.
  • Lead daily team meetings, communicating essential information to tax office associates, and creating associate work schedules across all offices.
  • Travel between offices as required, ensuring consistency and quality in our services.
  • May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
Requirements
  • People management experience, with a proven track record of growing and developing associates.
  • Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
  • Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
  • Computer proficiency with the ability to use MS Office.
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
About H&R Block

We are a company that values diversity, inclusion, and community. We believe in the power of people helping people and strive to create an environment where everyone feels safe to bring their authentic self to work. We are committed to building a connected culture, valuing trust, care, and connections, and making everyone feel like they belong.

We are an equal opportunity employer, welcoming and celebrating diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.


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