Jaguar Land Rover Client Service Specialist

2 weeks ago


Vienna, Virginia, United States Rosenthal Automotive Full time

At Rosenthal Automotive, we prioritize our team members just as much as our clients. Our organization is committed to nurturing your growth through **Guidance, Respect, Opportunity, and Worth**.

We are excited to expand our team and are currently looking for dedicated individuals to join us as **Client Service Specialists** at the prestigious **Jaguar Land Rover** dealership.

Advantages of being a Jaguar Land Rover Client Service Specialist:

  • Potential annual earnings between $55,000 and $110,000 based on individual performance
  • Annual Longevity Bonus
  • Guaranteed minimum salary for the first 3 months during training
  • Supportive and innovative workplace culture
  • Comprehensive training and assistance to help you achieve your goals
  • Robust benefits package including paid time off, 401k, and various insurance options
  • Discounts on vehicle purchases, parts, and services
  • Career advancement opportunities
Key Responsibilities of a Jaguar Land Rover Client Service Specialist:
  • Guide clients on essential services for their vehicle maintenance needs
  • Identify customer concerns and recommend additional maintenance as necessary
  • Communicate inspection results and suggest required repairs clearly
  • Accurately estimate service time, costs, and labor
  • Effectively relay client concerns to technicians
  • Explain completed work and associated costs to customers
  • Schedule services and coordinate loaner/rental vehicles for a seamless experience
  • Foster and maintain strong customer relationships to encourage repeat business
  • Ensure high levels of customer satisfaction (CSI)
  • Manage federal, state, and manufacturer recalls
  • Complete any required manufacturer or company training
Qualifications for a Jaguar Land Rover Client Service Specialist:
  • 1+ year of experience in service writing or sales preferred
  • Luxury automotive experience is a plus
  • Valid driver's license with a clean driving record
  • Enthusiastic and motivated individual focused on delivering exceptional customer experiences
  • Professional appearance and outstanding communication skills
  • Detail-oriented, organized, and capable of working under pressure
We are a family-owned business that understands the dedication required to build a successful company. We value your potential over your past accomplishments.

If you are interested in this rewarding opportunity, we encourage you to submit your resume.

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