Volkswagen Customer Service Specialist
2 weeks ago
Stohlman Volkswagen Inc. is seeking a skilled, detail-oriented, and passionate Customer Service Specialist to enhance our team. We are committed to delivering exceptional customer experiences while fostering a supportive workplace environment. Our goal is to empower our employees to achieve success.
If you are a dedicated, self-driven individual who thrives in a collaborative setting, we would love to hear from you.
As a family-owned and operated business for over 75 years, Stohlman Volkswagen has established itself as a leading retailer in customer satisfaction and service volume. We invite you to consider joining a team that values your contributions and supports your professional growth.
What We Offer:- Competitive Salary
- 401K Plan with employer contributions
- Comprehensive health, dental, vision, and disability insurance options
- Paid holidays, vacation, and sick leave
- Employee discounts on vehicle purchases, parts, and services
- A drug-free workplace
- Initiate automotive services and repairs by identifying performance issues and requested services.
- Verify warranty and service contract coverage, prepare estimates, create repair orders, and maintain customer relationships and records.
- Diagnose automotive issues by listening to customer descriptions, clarifying concerns, conducting inspections, and reviewing maintenance records.
- Prepare estimates by calculating costs for materials, supplies, and labor.
- Process customer payments, including deductibles.
- Document repair orders by detailing symptoms, problems, and necessary repairs.
- Maintain customer rapport by explaining estimates, expected vehicle return times, and addressing inquiries.
- Keep accurate automotive records by documenting issues and planned corrective actions.
- Enhance job knowledge through educational opportunities and manufacturer publications.
- Uphold the organization’s reputation by taking ownership of new requests and exploring ways to add value.
- Organized and approachable demeanor
- Flexible availability
- Proven ability to lead and manage
- Strong time management skills
- Excellent communication abilities with customers
- Professional appearance
- Consistent track record of service and sales achievements
- Strong customer satisfaction results
- Team-oriented and self-motivated
- Able to work independently
- Valid driver's license and clean driving record
As a family-owned establishment, we understand the dedication required to build a successful business from the ground up. We welcome your resume for consideration and look forward to connecting with you.
Equal Employment Opportunity Employer: We consider qualified applicants for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
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