Volkswagen Customer Service Specialist

2 weeks ago


Vienna, Virginia, United States Stohlman Volkswagen Inc Full time
Join Our Team as a Volkswagen Customer Service Specialist

Stohlman Volkswagen Inc. is seeking a skilled, detail-oriented, and passionate Customer Service Specialist to enhance our team. We are committed to delivering exceptional customer experiences while fostering a supportive workplace environment. Our goal is to empower our employees to achieve success.

If you are a dedicated, self-driven individual who thrives in a collaborative setting, we would love to hear from you.

As a family-owned and operated business for over 75 years, Stohlman Volkswagen has established itself as a leading retailer in customer satisfaction and service volume. We invite you to consider joining a team that values your contributions and supports your professional growth.

What We Offer:
  • Competitive Salary
  • 401K Plan with employer contributions
  • Comprehensive health, dental, vision, and disability insurance options
  • Paid holidays, vacation, and sick leave
  • Employee discounts on vehicle purchases, parts, and services
  • A drug-free workplace
Key Responsibilities:
  • Initiate automotive services and repairs by identifying performance issues and requested services.
  • Verify warranty and service contract coverage, prepare estimates, create repair orders, and maintain customer relationships and records.
  • Diagnose automotive issues by listening to customer descriptions, clarifying concerns, conducting inspections, and reviewing maintenance records.
  • Prepare estimates by calculating costs for materials, supplies, and labor.
  • Process customer payments, including deductibles.
  • Document repair orders by detailing symptoms, problems, and necessary repairs.
  • Maintain customer rapport by explaining estimates, expected vehicle return times, and addressing inquiries.
  • Keep accurate automotive records by documenting issues and planned corrective actions.
  • Enhance job knowledge through educational opportunities and manufacturer publications.
  • Uphold the organization’s reputation by taking ownership of new requests and exploring ways to add value.
Qualifications:
  • Organized and approachable demeanor
  • Flexible availability
  • Proven ability to lead and manage
  • Strong time management skills
  • Excellent communication abilities with customers
  • Professional appearance
  • Consistent track record of service and sales achievements
  • Strong customer satisfaction results
  • Team-oriented and self-motivated
  • Able to work independently
  • Valid driver's license and clean driving record

As a family-owned establishment, we understand the dedication required to build a successful business from the ground up. We welcome your resume for consideration and look forward to connecting with you.

Equal Employment Opportunity Employer: We consider qualified applicants for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.



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