Equipment Service Coordinator
3 weeks ago
A highly skilled Equipment Service Coordinator is sought to join the team at ALTA Equipment Group in Ft. Myers, FL. This role is responsible for dispatching technicians, managing work orders, and ensuring timely completion of customer service requests. A strong technical knowledge base and excellent communication skills are essential for success in this position.
Responsibilities:
* Dispatch technicians to handle service requests and PMs
* Take, record, and prioritize customer calls for service requests
* Compile and complete customer summary invoicing
* Manage field truck expenses, work orders, and truck maintenance
* Answer internal and customer service calls
* Open and close work orders, including accurately recording storylines into each order
* Schedule periodic maintenance for customer equipment
* Assist technicians with finding technical data
* Incorporate ALTA's Guiding Principles into daily activities
Requirements:
* Previous dispatching, warranty administrative, or mechanic experience preferred
* Strong technical knowledge base to answer technician questions
* Excellent verbal and written communication skills
* Knowledge of the geographic area
* Ability to work effectively in a fast-paced environment
Benefits:
* Competitive hourly rate ($20-$25)
* Comprehensive benefits package (BCBS PPO, Delta Dental, EyeMed Vision)
* 401(k) with match
* Paid time off and 10 paid holidays
About ALTA Equipment Group:
* ALTA Equipment Group is an equal opportunity employer committed to diversity and mutual respect
* We value employees who embody our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect, and One Team
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