Senior Customer Service Representative Gloucester

6 days ago


Gloucester City, New Jersey, United States PIB Group Full time
Job Title: Senior Customer Service Representative Gloucester

We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team in Gloucester. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support and satisfaction.

Key Responsibilities:
  • Provide exceptional customer service and support to our customers via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Work closely with the team leader to achieve sales targets and improve customer satisfaction.
  • Develop and maintain strong relationships with customers to increase loyalty and retention.
  • Stay up-to-date with product knowledge and industry developments to provide accurate and informed advice to customers.
Requirements:
  • Proven experience in a customer service role, preferably in the insurance industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading insurance company.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today.



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