Economic Services Supervisor
5 hours ago
We are seeking a highly skilled and experienced Economic Services Supervisor to join our team at the State of Vermont. As a key member of our Economic Services Division, you will be responsible for planning, assigning, and reviewing the work of eligibility and contracted call center staff. You will also evaluate staff performance, interpret policies and procedures, and provide technical assistance as needed.
This is a limited-service position with funding through 6/30/2025. The position is located in the General Assistance Housing unit, but will require some travel for in-person meetings and trainings. Please note that multiple positions may be filled from this job posting.
Key Responsibilities:
- Plan, assign, and review the work of eligibility and contracted call center staff
- Evaluate staff performance and reapportion workload as necessary
- Interpret policies and procedures, and provide technical assistance as needed
- Confer with other district and central office staff, as well as staff in other agencies regarding general problem areas or individual cases
- Assess staff training needs through performance monitoring and develop and administer district trainings for new and experienced staff
- Perform monthly case reviews and track employee trends and performance to provide growth opportunities for employees
- Train and encourage staff in promoting client participation in programs to achieve self-sufficiency
- May assist in training staff of contractual agencies
- Address client complaints and address staff conflicts within the office
- Assist the district director in developing needed community resources and familiarizing staff with existing resources
- May provide information or trainings on Department programs to community groups
- Regularly provide and review a variety of statistical and quality control reports and other data
- Participate as a member of the GA Housing management team
- Act on behalf of the district director in the latter's absence and make decisions on issues such as General Assistance exceptions, vendor payments, housing assistance, and others
- Perform special studies and surveys when required and participate in departmental task forces and committees
Requirements:
- High School diploma or equivalent AND five (5) years as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field
- OR
- Associates degree AND three (3) years as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field
- OR
- Bachelor's degree or higher AND one (1) year as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field
What We Offer:
- 11 paid holidays, plus sick and vacation time
- Excellent, health, dental, and vision insurance for employees and their families
- Retirement plans, including a pension
- Parental leave for all new parents, including adoptions
- Working with a staff who is dedicated to supporting children and families, including your own
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Montpelier, Vermont, United States State of Vermont Full timeAbout the RoleWe are seeking a highly skilled and experienced Economic Services Supervisor to join our team at the State of Vermont. As a key member of our Economic Services Division, you will play a critical role in leading our team of Benefits Program Specialists and Case Managers in providing essential economic benefits to Vermonters.Key...
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