Senior Claim Supervisor

6 days ago

Montpelier, Vermont, United States Vermont Mutual Insurance Full time
Job Summary

We are seeking a highly experienced Senior Claim Supervisor to lead our Auto Claims team. The successful candidate will have a proven track record of managing complex claims and supervising a team of adjusters and support staff.

Key Responsibilities
  • Direct and monitor the investigation, evaluation, and disposition of auto claims to ensure timely, accurate, and fair outcomes.
  • Select, develop, motivate, train, and retain a competent team of adjusters and support staff.
  • Monitor and review claim workload and files to ensure productivity levels are met and desired quality expectations are achieved.
  • Assign new losses and review files on diary to ensure reserve adequacy and provide file direction to adjusting staff.
  • Monitor loss adjustment expense and take steps to mitigate expenses wherever reasonably feasible.
  • Review requests from staff to use vendors and advise or authorize.
  • Review coverage questions and provide direction, interpretation, and approval.
  • Refer appropriate coverage matters to Claim Manager.
  • Ensure appropriate file handling, documentation, indemnity, and expense control for all files within the unit supervised.
  • Provide accurate, courteous, and timely information to external and internal customers concerning claim status and other inquiries.
  • Coordinate reporting to reinsurers, E&O carrier, accounting, and brokers per protocols.
  • Provide service calls to policyholders and agencies as needed.
  • Serve as a technical resource within the Department through mentoring and knowledge sharing.
  • Draft coverage correspondence, including reservation of rights and coverage disclaimer letters, and compose detailed correspondence to insureds, claimants, attorneys, etc.
  • Attend trials, depositions, EUO's, appraisals, arbitrations, and mediations where strategically advantageous or required by jurisdiction.
  • Write and administer timely, comprehensive performance appraisals of assigned staff.
  • Recommend appropriate salary adjustments based upon actual job performance.
  • Suggest improvements to processes within the department or serve on committees to increase the level and quality of service provided to internal and external customers.
  • Participate in setting file direction on complicated or high-exposure matters and recommend appropriate reserves on claim files within specific authority and on files requiring reporting to senior management or reinsurers.
  • Confer with claim management, claim representatives, and other company personnel to plan, evaluate goals/objectives, resolve problems, and exchange information.
  • Regulate caseloads; produce reports analyzing staffing levels and unit performance.
  • Monitor and maintain diaries and task-counts.
  • Assume primary or secondary responsibility for strategic functions and projects such as CAT planning/teams, workflow design, or systems modifications.
  • Evaluate, procure, coordinate, and deliver technical training to agents, adjusters, and clerical personnel.
  • Respond to customer, agency, and Insurance Department correspondence.
  • This position is expected to directly handle claims, as needed.
  • Perform other duties or special projects as required or as assigned.
Requirements
  • Bachelor's degree in business, insurance, or a related field, or its equivalent.
  • Ten or more years of relevant claim supervisory and technical experience with demonstrated achievement and progressive responsibilities.
  • Expert knowledge of the technical aspects of property and/or casualty claims (including automobile, general liability, subrogation, and litigation).
  • Demonstrated ability to train and mentor assigned employees in all technical aspects of their job responsibilities.
  • Appropriate state Adjuster's License(s) where required by law.
  • Knowledge of property/casualty insurance claims management processes, systems, and regulatory requirements.
  • Demonstrated commitment to professional development through continuing education related to the job through the attainment of recognized industry designations such as AIC, AEI, INS, or CPCU programs, etc.
  • Highly developed analytical and negotiation skills.
  • Excellent verbal and written communication skills.
  • Planning, administrative, and supervisory experience.
  • Demonstrated ability to exercise good judgment in dealing with professional and personnel situations.
  • Demonstrated ability to work effectively with a wide array of outside firms and organizations.
  • Demonstrated ability to deal effectively with company management, peers, and co-workers.
  • Proficiency with PC applications including Microsoft Office (Word, Excel & Outlook); Experience with imaging and estimating programs preferred.
  • Ability to perform job responsibilities during stressful circumstances.
Working Conditions
  • Predominantly sedentary office position with high frequency of keyboarding/computer work required.
  • The physical demands are minimal and typical of similar jobs in comparable organizations.
  • The work environment is representative and typical of similar jobs in comparable organizations.
  • Occasional overnight travel.
  • Potentially subject to adverse weather and stressful situations with respect to claim disputes.

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