Shelter and Rehousing Program Manager

4 weeks ago


Framingham, Massachusetts, United States South Middlesex Opportu Full time
Job Summary

South Middlesex Opportu is seeking a highly skilled Shelter and Rehousing Manager to oversee the daily operations of our congregate and scattered site programs. The successful candidate will be responsible for ensuring that our programs operate in accordance with the four inter-related DHCD components, promoting a Housing First approach to shorten shelter stays, and providing effective case management to stabilize families and reduce re-entry into shelter.

Key Responsibilities
  • Manage the operational and fiscal activities of the program/department, including staffing levels, budgets, and financial goals.
  • Recruit, supervise, develop, and evaluate staff by providing timely mentoring, training, and performance management.
  • Oversee scheduling, coverage, case management, and housing search services provided by the program.
  • Coordinate smooth, timely transitions of families into shelter.
  • Prepare all required reports, grants, and attend agency, regional, and Department of Housing and Community Development (DHCD) meetings.
  • Attend regular FES meetings and participate in scheduled trainings.
  • Develop beneficial working relationships with local churches, social service agencies, and business leaders.
  • Monitor property condition, report maintenance needs, and coordinate needed repairs with Facilities Maintenance Coordinator to ensure appropriate upkeep of building.
  • Ensure timely, accurate data entry into Efforts to Outcome (ETO) and maintenance of client records in accordance with DHCD regulations.
  • Provide on-call duties after hours and on weekends.
Requirements
  • Bachelor's degree preferred.
  • Supervisory experience managing multiple people of at least 3 years.
  • Sensitivity to low-income families of diverse backgrounds.
  • Ability to work independently.
  • Flexibility in schedule.
  • Valid Driver's license, reliable vehicle, and evidence of insurability.
  • Excellent organizational and interpersonal skills required.


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