Case Manager, Family Emergency Services Specialist

3 days ago


Framingham, Massachusetts, United States South Middlesex Opportunity Council Full time
Job Summary

The Family Emergency Services Case Manager provides critical support to families in need, working closely with the Department of Housing and Community Development to ensure their well-being and stability.

Key Responsibilities
  • Assess and develop service plans for families in emergency shelter, identifying strengths and barriers to success.
  • Provide case management services, including referrals to community-based resources, advocacy, and crisis intervention.
  • Collaborate with the rehousing specialist and stabilization team to promote a Housing First approach and shorten shelter stays.
  • Work closely with families to build on strengths and develop strategies to address barriers and concerns.
  • Act as a liaison between shelter and public schools, assist with enrollment in daycares and public schools, and provide educational activities around parenting and children's issues.
  • Advocate for clients and attend DHCD hearings, if necessary.
  • Maintain accurate records, up to date case notes, telephone contact log, and referrals to community-based services.
Requirements
  • Bachelor's degree preferred and/or 2 years relevant work experience in social services with low-income, minority, and disabled individuals.
  • Bi-lingual preferred (Spanish, Haitian Creole, and Portuguese are high needs).
  • Must be willing to work a flexible schedule.
  • Must have a valid driver's license, reliable transportation, and meet insurance standards.
  • Sensitivity to low-income people of diverse backgrounds.
  • Ability to work independently.
  • Strong written and verbal communication skills.
Working Conditions

Desk space is provided in a homelike congregate shelter setting. Company van is available with advance scheduling for transportation of residents.



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