Player Rewards Representative

1 week ago


Bell Gardens, California, United States Fortiss LLC Parkwest Casinos Full time
Job Title: Player Rewards Representative

We are seeking a highly skilled and customer-focused Player Rewards Representative to join our team at Parkwest Bicycle Casino. As a key member of our customer service team, you will be responsible for providing exceptional guest experiences and ensuring that our players feel valued and rewarded.

Key Responsibilities:
  • Greet guests in a warm and friendly manner, providing a positive first impression of our casino.
  • Answer a high volume of telephone calls, directing calls to the appropriate extension and providing prompt and efficient service.
  • Screen calls, taking and relaying messages in a timely and professional manner.
  • Facilitate incoming and in-house calls for Engineering, Housekeeping, and other service supervisors.
  • Responsible for Coat Check and Lost and Found, ensuring that guests' belongings are secure and accounted for.
  • Facilitate customer concerns, directing them to the appropriate person or assisting them through the proper channels.
  • Maintain current information regarding promotions at Parkwest Bicycle Casino, ensuring that guests are aware of all available offers and incentives.
  • Coordinate and maintain signage and banners throughout the casino, promoting our brand and events.
  • Maintain logs and tournament results for Parkwest Bicycle Casino and other casinos, providing valuable insights for our marketing team.
  • Distribute/disseminate tournament calls and provide detailed and accurate information for players.
  • Coordinate hotel accommodations and transportation arrangements for VIP customers at the direction of Gaming Management or Executives.
  • Maintain logs for hotel comps, shipping, and media trafficking.
Requirements:
  • High School Diploma or General Education Degree (GED).
  • Three years casino operations related experience and/or marketing experience and/or training; or equivalent combination of education and experience.
  • Computer Literate, with proficiency in Microsoft Software, including Word, Excel, and PowerPoint.
  • Open availability to work Day, Swing, or Graveyard shifts.
  • Must be able to work weekends and holidays.
  • Must be able to work overtime when necessary.
  • MUST BE 21 YEARS OLD.
  • Must be able to obtain and maintain a current California gambling establishment employee permit, badge, or license.
  • Must provide evidence of employment eligibility in the U.S.
  • Must be able to pass a mandatory drug test, criminal background, and credit check.
Equal Opportunity Employer:

Parkwest Casino is an equal opportunity employer. We are committed to diversity and inclusion in the workplace, and we welcome applications from qualified candidates of all backgrounds.

Salary: $19.00 - $20.00 per hour.



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