Player Rewards Representative
1 week ago
We are seeking a highly skilled and customer-focused Player Rewards Representative to join our team at Parkwest Bicycle Casino. As a key member of our customer service team, you will be responsible for providing exceptional guest experiences and ensuring that our players feel valued and rewarded.
Key Responsibilities:- Greet guests in a warm and friendly manner, providing a positive first impression of our casino.
- Answer a high volume of telephone calls, directing calls to the appropriate extension and providing prompt and efficient service.
- Screen calls, taking and relaying messages in a timely and professional manner.
- Facilitate incoming and in-house calls for Engineering, Housekeeping, and other service supervisors.
- Responsible for Coat Check and Lost and Found, ensuring that guests' belongings are secure and accounted for.
- Facilitate customer concerns, directing them to the appropriate person or assisting them through the proper channels.
- Maintain current information regarding promotions at Parkwest Bicycle Casino, ensuring that guests are aware of all available offers and incentives.
- Coordinate and maintain signage and banners throughout the casino, promoting our brand and events.
- Maintain logs and tournament results for Parkwest Bicycle Casino and other casinos, providing valuable insights for our marketing team.
- Distribute/disseminate tournament calls and provide detailed and accurate information for players.
- Coordinate hotel accommodations and transportation arrangements for VIP customers at the direction of Gaming Management or Executives.
- Maintain logs for hotel comps, shipping, and media trafficking.
- High School Diploma or General Education Degree (GED).
- Three years casino operations related experience and/or marketing experience and/or training; or equivalent combination of education and experience.
- Computer Literate, with proficiency in Microsoft Software, including Word, Excel, and PowerPoint.
- Open availability to work Day, Swing, or Graveyard shifts.
- Must be able to work weekends and holidays.
- Must be able to work overtime when necessary.
- MUST BE 21 YEARS OLD.
- Must be able to obtain and maintain a current California gambling establishment employee permit, badge, or license.
- Must provide evidence of employment eligibility in the U.S.
- Must be able to pass a mandatory drug test, criminal background, and credit check.
Parkwest Casino is an equal opportunity employer. We are committed to diversity and inclusion in the workplace, and we welcome applications from qualified candidates of all backgrounds.
Salary: $19.00 - $20.00 per hour.
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